AWS Contact Center
5 days ago
Company ProfileOur client is a global IT services company that helps businesses with digital transformation with offices in India and the United States. It helps businesses with digital transformation, provide IT collaborations and uses technology, innovation, and enterprise to have a positive impact on the world of business.With expertise is in the fields of Data, IoT, AI, Cloud Infrastructure and SAP, it helps accelerate digital transformation through key practice areas - IT staffing on demand, innovation and growth by focusing on cost and problem solving.Job Profile:AWS Contact Center Location:Noida Employment Type:Full-time, WFO Preferred experience:4 - 6 yearsThe Role The AWS Contact Center L2 Support person providing advanced technical troubleshooting for AWS-based contact center solutions, handling escalations from L1 support, and performing tasks like performance monitoring, incident management, and documentation.Responsibilities ·AWS Management Console For provisioning and management of the Amazon Connect instance. ·AWS Identity and Access Management (IAM) AWS Step Functions: For coordinating microservices into serverless workflows ·Amazon Cognito: For user authentication and authorization ·AWS Contact Lens: For analyzing customer conversations with machine learning. ·Amazon Transcribe: For converting speech to text. ·Amazon Comprehend: For natural language processing and sentiment analysis. ·Amazon S3: For storing conversation transcripts and analysis resultsMust - Have Qualifications: · Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. ·Minimum 4+ years of experience in QA Testing · Strong expertise in Amazon CloudWatch, Amazon Lambda · Hands-on experience with Amazon Lex & Amazon Kinesis. · Strong experience in Amazon Contract LensApplication Method Apply on LinkedIn or email your resume to: careers@speedmart.co.in
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AWS Contact Center Architect
2 weeks ago
New Delhi, India Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
2 weeks ago
New Delhi, India Intellectt Inc Full timeJob Summary: We are seeking an experiencedAWS Contact Center Architectwith strong expertise inAmazon Connectand cloud technologies. The ideal candidate will design, implement, and optimizecloud-based contact center solutionsfor enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement platforms....
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D365 Contact Center PM
2 weeks ago
New Delhi, India Persistent Systems Full timeAbout Position:We are seeking a highly analytical and detail-oriented D365 Contact Center PMRole: D365 Contact Center PM Location: All Persistent Locations Experience: 10+ Years Job Type: Full Time EmploymentWhat You'll Do:8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365 Strong...
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D365 Contact Center PM
2 weeks ago
New Delhi, India Persistent Systems Full timeAbout Position:We are seeking a highly analytical and detail-oriented D365 Contact Center PM- Role: D365 Contact Center PM - Location: All Persistent Locations - Experience: 10+ Years - Job Type: Full Time EmploymentWhat You'll Do:- 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365...
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Contact Center
4 weeks ago
Delhi, India Brainsoft Consultants (Regd.) Full timeJob Description Company Description Brainsoft Consultants is a leading global manpower consulting firm with over 20 years of experience in providing innovative human resource solutions. Our mission is to help clients achieve tangible business results through people by delivering customized and creative manpower solutions. We provide comprehensive temporary...
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Contact Center
2 weeks ago
New Delhi, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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Contact Center
2 weeks ago
New Delhi, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsPosition Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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Contact Center Executive
4 weeks ago
New Delhi, India HBX Group Full timeContact Center Executive About us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high...
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Manager - Contact Center
3 days ago
Delhi, Gurugram, NCR, New Delhi, India Global Assure Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Manager Contact Center (Alarm Center)Location: GurgaonDepartment: OperationsReports To: [Head of Operations / Business Unit Head]Role Overview:The Manager Contact Center (Alarm Center) will be responsible for ensuring the efficient and smooth functioning of the Alarm Center, which manages emergency assistance services for our customers. The role...
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Contact Center Sr.
4 weeks ago
New Delhi, India Advanced Hair Studio Full time2. Contact Center Sr. / Executive Position : Contact Center Sr. / Executive Gender : Any No. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments. Provide information to callers about company services and products. Manage inquiries and record...
