Contact Center support Engineer
4 days ago
Job Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact).3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting.3+ Experience with troubleshooting and fixing issues between Voice and telephony systems and Salesforce service cloud.Monitor and troubleshoot voice network performance, ensuring high availability and quality of service (QoS).Manage call routing, dial plans, voicemail systems, and call recording solutions.Collaborate with network and IT teams to ensure seamless integration of voice and data networks.Provide Tier 2/3 support for voice-related incidents and service requests.Maintain documentation for telephony infrastructure, configurations, and procedures.Coordinate with vendors and service providers for system upgrades, maintenance, and support.Ensure compliance with regulatory requirements (e.g., E911, GDPR) and internal security policies.Participate in disaster recovery planning and testing for voice systems.Solid understanding of telephony protocols (SIP, VoIP, WebRTC) and contact center infrastructure.Experience with cloud-based contact center solutions and their deployment.Strong understanding of APIs, CRM integrations, and middleware technologies.Excellent communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
-
Contact Center support Engineer
3 days ago
Delhi, India Numeric Technologies Full timeJob Description:7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact).3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting.3+ Experience with troubleshooting and fixing issues between Voice and telephony...
-
AWS Contact Center
2 weeks ago
New Delhi, India SpeedMart Full timeCompany ProfileOur client is a global IT services company that helps businesses with digital transformation with offices in India and the United States. It helps businesses with digital transformation, provide IT collaborations and uses technology, innovation, and enterprise to have a positive impact on the world of business.With expertise is in the fields...
-
Delhi, India Numeric Technologies Full timeJob Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between Voice and...
-
Contact Center Cloud Engineer
3 days ago
Delhi, India Innova ESI Full timeContact Center Cloud Engineer6 months4-7 Years4+ YearsBasic Qualifications∙ Bachelors/Degree in Computer Science or other technology field∙ 5-7 years of Contact center experience∙ 1-2 years of experience with Azure Dynamics 365 and Azure Communication services∙ Working knowledge of Copilot Studio∙ Sound knowledge of MS/Azure infrastructure∙...
-
AWS Contact Center Architect
3 weeks ago
New Delhi, India Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
-
AWS Contact Center Architect
3 weeks ago
New Delhi, India Intellectt Inc Full timeJob Summary: We are seeking an experiencedAWS Contact Center Architectwith strong expertise inAmazon Connectand cloud technologies. The ideal candidate will design, implement, and optimizecloud-based contact center solutionsfor enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement platforms....
-
Manager - Contact Center
2 weeks ago
Delhi, Gurugram, NCR, New Delhi, India Global Assure Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Manager Contact Center (Alarm Center)Location: GurgaonDepartment: OperationsReports To: [Head of Operations / Business Unit Head]Role Overview:The Manager Contact Center (Alarm Center) will be responsible for ensuring the efficient and smooth functioning of the Alarm Center, which manages emergency assistance services for our customers. The role...
-
Contact Center
3 weeks ago
New Delhi, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
-
Contact Center
3 weeks ago
New Delhi, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsPosition Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
-
D365 Contact Center PM
3 weeks ago
New Delhi, India Persistent Systems Full timeAbout Position:We are seeking a highly analytical and detail-oriented D365 Contact Center PM- Role: D365 Contact Center PM - Location: All Persistent Locations - Experience: 10+ Years - Job Type: Full Time EmploymentWhat You'll Do:- 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365...
