TCS Hiring for Cloud Contact Center Architect_PAN India

4 days ago

New Delhi, India Tata Consultancy Services Full time

TCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology- Solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)- Must have worked on AI & Gen AI capabilities Contact Center's offer for self-service, augmentation and operational excellence- At least one Cloud Contact Center design and implementation experience is a must- Cloud Contact Center Architect certifications are preferredResponsibilities:- Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)- Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications- Conduct solution reviews to identify gaps and propose tangible recommendations- Ability to ensure the solution is in compliance with customer's security standards- Ability to callout risks (if any) at the early stage of the project- Mentor / guide implementation teamKind Regards,Priyankha M

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