
Genesys Designers
1 week ago
**Job Description**:
Transformation, Implementation Experience in contact centers with at least 2 + years of experience Genesys cloud
General Skills - GCP level real life experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions.
Social - Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow development
Voice/Chat Bot - Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow development
Advanced IVR/Speech Recognition - Hands on experience developing advanced complex IVRs in Architect including TTS, ASR
Workforce Management - Hands on experience with Genesys WFM platform, design, implementation, configuration.
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Genesys Engineer
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