Genesys Designers

1 week ago


India TESTQ Technologies Full time

**Job Description**:
Transformation, Implementation Experience in contact centers with at least 2 + years of experience Genesys cloud

General Skills - GCP level real life experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions.

Social - Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow development

Voice/Chat Bot - Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow development

Advanced IVR/Speech Recognition - Hands on experience developing advanced complex IVRs in Architect including TTS, ASR

Workforce Management - Hands on experience with Genesys WFM platform, design, implementation, configuration.


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