Telecom Engineering

Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Telecom Engineering - Genesys Full Suite IVR Routing Survey SIP Endpoint Noida Gurgaon Pune Location Exp 5 Years Location Noida Pune Gurgaon Shift 7 AM to 4 PM OR 1 PM to 10 PM IST 5 Days from Office No Work from Home - Specialist Cloud Contact Center Engineer Location India Preferred Noida Gurugram Pune Experience 5 years Employment Type Full-time About the Role As a Sr Associate Cloud Contact Center Engineer at Fiserv you will be part of a high-performing team responsible for engineering supporting and modernizing our cloud-based contact center platforms You will work across technologies like Genesys Engage Genesys Cloud NICE and Verint contributing to seamless customer experiences across voice chat and digital channels This role blends hands-on engineering DevOps and AI-driven automation to deliver scalable and resilient solutions Shift Timings Morning Shift 7 00 AM - 4 00 PM IST Noon Shift 1 00 PM - 10 00 PM IST May adjust during US Daylight Saving Time or based on US team support Future shifts may stabilize to India Morning and General shifts Job Location Requirements Initial 6 months Work from Noida or Pune with current team Long-term Prefer Noida or Gurugram for BCP and public holiday support Key Responsibilities Provide L2 L3 support for Genesys Engage On-Prem and Genesys Cloud platforms Design and implement omnichannel solutions including IVR routing and agent desktop tools Configure and manage telephony systems SIP routing SBCs Oracle AudioCodes Sonus and backend integrations Troubleshoot issues across voice chat email flows using logs and monitoring tools URS ORS SIP Server Stat Server Lead or support cloud migration initiatives and ensure zero-downtime deployments Collaborate with IT business and shared services teams for feature enhancements and platform optimization Maintain and enhance CI CD pipelines using tools like Jenkins Azure DevOps and GitLab Develop and maintain technical documentation design specifications and deployment plans Participate in incident management P1-P5 change management and escalation processes Required Skills Contact Center Telecom 3 years of experience with Genesys Engage Cloud NICE Verint IVR SIP SBCs Experience with omnichannel routing agent tools and backend integrations Development Scripting NET C ASP NET Python VXML Experience with REST APIs CRM integrations Databases Reporting SQL Server Oracle PostgreSQL MySQL Reporting tools Splunk Power BI Infrastructure DevOps OpenShift AKS Kubernetes Windows VMs CI CD tools Jenkins Azure DevOps GitLab Monitoring Security Monitoring Splunk Dynatrace Datadog ExtraHop Security Fortify Web Inspect Sonatype Daily Tools Jira Confluence GitHub Copilot Postman Visual Studio Notepad Preferred Qualifications Contact Center and Telecom domain experience including familiarity with platforms like Genesys NICE Verint IVR SIP and SBCs Exposure to AI ML tools like IBM Watson Azure Cognitive Services NLP NLU Familiarity with React HTML CSS JS for front-end customization Experience with Agile Scrum methodologies Strong communication documentation and stakeholder management skills Why Join Fiserv Be part of a FORTUNE TM 500 company and a global fintech leader Work on cutting-edge technologies in a collaborative innovation-driven environment Enjoy a comprehensive benefits package including health wellness and career development programs Thrive in a culture that values diversity inclusion and continuous learning Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law Note to agencies Fiserv does not accept resume submissions from agencies outside of existing agreements Please do not send resumes to Fiserv associates Fiserv is not responsible for any fees associated with unsolicited resume submissions Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate Fiserv email address