Contact Center Consultant
4 days ago
Job Description Position Description: The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS) solution, the Verint cloud platform for call recording and speech analytics, and our integrated auto dialer solution, serving all global Ford Credit and Ford Motor contact centers. Key responsibilities include driving the implementation of new use cases and advanced capabilities, ensuring seamless integration with existing systems, managing upgrades and patching cycles, and maintaining the overall health and operational excellence of these critical platforms. On-call, off-hours, and weekend support is required on a rotational basis. Skills Required: Call Centers Experience Required: The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS) solution, the Verint cloud platform for call recording and speech analytics, and our integrated auto dialer solution, serving all global Ford Credit and Ford Motor contact centers. Key responsibilities include driving the implementation of new use cases and advanced capabilities, ensuring seamless integration with existing systems, managing upgrades and patching cycles, and maintaining the overall health and operational excellence of these critical platforms. On-call, off-hours, and weekend support is required on a rotational basis. Experience Preferred: 5-8 yrs of exp in mentioned skillsets Education Required: Bachelor's Degree Education Preferred: Additional Safety Training/Licensing/Personal Protection Requirements: Additional Information : Windows Server and / or Linux server administration Cloud Platform Experience API Experience Knowledge of networking protocols and concepts Working knowledge of SQL Server and the ability to write ad-hoc queries Advanced trouble-shooting skills Strong analytical and critical decision-making skills Solid verbal and written communication skills Working knowledge of configuration control and deployment practices Self-starter, capable of working independently and as a team player
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Contact Center Expert
2 days ago
India Orange Business Services Full time**About the role**: To Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio Design & BUILT: Ensure technical lead for the Design, deployment and operational support of Cisco Contact Center Solutions: Produce HIGH & Low Level Design documents Coordinate Customer Acceptance Testing Implement &...
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▷ High Salary: Contact Center Engagement Lead
4 weeks ago
Pune, India SPAR Solutions Full timeJob Description Role: Contact Center Engagement Lead Experience: 10+ Years Education: Graduate - B.Tech/B.E. - Computers, Electronics/Telecommunication; PG - M.Sc. Computers, M.Tech - Any Specialization, MCA - Computers Location: Pune. Role Summary: We are seeking a Contact Center Engagement Lead to drive the success of complex Salesforce and Vonage Contact...
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Sr. Manager, CSS Contact Center Solutions
2 hours ago
India BCD Full time ₹ 5,00,000 - ₹ 15,00,000 per yearStart your journey with BCD: Grow, connect, collaborate and celebrate with our global teamSenior Manager, CSS Contact Center Solutions (Remote)Full time, Banglore (India)As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD's global contact centers. With a keen focus on...
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Contact Center Executive
4 days ago
India ZwickRoell GmbH & Co. KG Full timeIndia ZwickRoell is the world's leading supplier of materials testing machines. Our materials testing machines are used worldwide in R&D and quality assurance in more than 20 industries. For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56...
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Contact Center support Engineer
3 weeks ago
India Numeric Technologies Full timeJob Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between Voice and...
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Contact Center support Engineer
3 days ago
India Numeric Technologies Full timeJob Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between Voice and...
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PM - Channels Contact Center Automation
4 weeks ago
India Capco Full timeJob Description Job Title: PM- Digital Transformations About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+...
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Mavip - Team Lead - Contact Center
2 weeks ago
Indore, India MAVIP Group Full timeJob Description Indore. Department: Frontlyn. Role Type: Full-time, On-site. About Us MAVIP Group architects go-to-market success blending intelligence, imagination, and intent to transform brand ambition into market impact. As a multidisciplinary go-to-market organization, MAVIP Group brings together capabilities across Consulting, Creative, Media & PR,...
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Center Manager
2 weeks ago
India Progenesis IVF Fertility Center Full timeJob Title: Center Manager Department: Operations – Center Management Reporting To: Chief Operating Officer (COO) Job Location: As Assigned About Progenesis IVF Progenesis IVF is a leading healthcare organization dedicated to addressing infertility challenges and helping couples achieve parenthood. Since our establishment in 2014, we have focused on...
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India Numeric Technologies Full timeJob Description Job Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between...
