Contact Center Executive
4 days ago
India
ZwickRoell is the world's leading supplier of materials testing machines. Our materials testing machines are used worldwide in R&D and quality assurance in more than 20 industries. For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56 countries.
The ZwickRoell Group employs over 1,700 employees worldwide - many of them for years or even decades. Their knowledge, ability and commitment characterize the Group. The basis of our success is created through an open cooperation and a passionate commitment to our customers
**Job overview**:
We are looking for a motivated contact center executive to join our team and contribute innovative ideas to help us achieve our goals and increase our leads.
**Location: Chennai, Gurugram (India)**
**Responsibilities**:
- Contact our existing customers and new customers in English speaking countries by telephone
- Customer requests and inquiries are recorded and forwarded to responsible colleagues
- Document the conversation in our database and maintain the addresses and contacts
- Follow the processes as per defined guidelines and ensure the data quality in CRM system
- Prepare and submit reports at a regular interval
- Coordinate with corporate marketing team to implement the initiatives and follow the HQ guidelines
**Education, Experience & Requirements**:
**Education**
- Bachelor’s Degree
**Experience**
- Minimum 5 years of experience in a similar profile
**Requirements**:
- Strong communication and writing skills
- Experience of taking care of customers over the phone
- Familiar with MS Outlook, MS Word, MS Excel.
- Communicate confidently and skillfully and convince with friendly demeanour on the phone, to win over customers and provide them with the best possible care
- Ability to plan, organize and manage independently
- Proficiency in English language
- Ready to work at night shifts
- Proficiency in German language would be advantageous
**Interested?**:
**Are you open-minded and passionate about what you do?
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