Customer Service Representative

Venture Smarter was founded by experts in law finance and strategy who saw a need for a more holistic approach to business consultancy United by core values of innovation integrity and impact we offer a 360-degree suite of solutions tailored to each client s needs Over the years we ve successfully guided businesses through growth market transitions and legal complexities As we look to the future we re excited to continue being the catalyst that propels businesses to new heights Join us in venturing smarter Our mission is to be the driving force behind your business success We offer specialized consultancy services that address your legal and business challenges propelling you towards a future of limitless opportunities By integrating innovation integrity and impact into our approach we create tailored solutions that not only solve immediate issues but also position you for long-term growth We re not just consultants we re your partners in navigating the complex landscape of business evolution The Role The role Earn up to 3 500 per month depending on experience as a Customer Service Representative at Venture Smarter your trusted partner in navigating the complex landscape of business growth and transition As a Customer Service Representative you will be the first point of contact for our clients and customers You will provide them with information assistance and support regarding our products and services You will also handle customer inquiries complaints and feedback through various channels such as phone email chat and social media Given the high number of applications we receive we will only respond to those who meet the qualifications for the positions applied for Please note that we will not reply to job application inquiries sent to our social media accounts All communication from us will be conducted via email If you do not receive a response you are welcome to re-apply after six months for another suitable position within our company Venture Smarter has been featured in media outlets such as CBS News Digital Journal and Go Banking Rates Check us out - you ll know we re the place to be What the job entails Answer incoming calls and emails from customers and respond to their questions and concerns Provide information about our products and services such as features benefits pricing and availability Process orders payments refunds and returns and update customer records accordingly Resolve customer issues and complaints or escalate them to the appropriate department or manager Collect and record customer feedback and suggestions and share them with the relevant teams Maintain a high level of customer satisfaction and loyalty and follow up with customers when necessary Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery Stay updated on our products and services policies and procedures and industry trends and best practices Ideal Profile Job Requirements High school diploma or equivalent bachelor s degree in a related field is a plus Previous experience in customer service sales or a similar role preferably in a tech or consulting industry Excellent communication interpersonal and listening skills with the ability to communicate effectively with diverse customers and stakeholders Proficient in Microsoft Office and CRM software such as Salesforce HubSpot or Zendesk Ability to work in a fast-paced dynamic and customer-oriented environment and adapt to changing needs and expectations Ability to work independently and as part of a team and manage multiple tasks and priorities Attention to detail accuracy and quality with a problem-solving and customer-centric mindset What s on Offer Flexible working options Opportunity to make a positive impact Leadership Role