Customer Service Representative

2 days ago


india beBeeProblem Full time

About UsWe're building a global expense management solution that simplifies how businesses track, approve, and reconcile spending.Customer Service Representative RoleThis role requires problem-solving, collaboration, and ensuring customers feel heard, valued, and supported. The mission is to manage customer conversations with care and precision, exceeding expectations.The Customer Service Representative will work closely with product and engineering teams to drive resolution, provide insights, and act as the customer's advocate. This role involves variety, ownership, and meaningful impact.Key Responsibilities:Handle customer inquiries via support platforms with clarity and empathy.Troubleshoot and resolve issues within defined service level agreements.Collaborate with team members and departments to ensure timely resolution.Work closely with account management, onboarding, product, and engineering teams to unblock complex cases.Stay updated on product features to ensure accurate information.Capture and report customer feedback from various channels.What We Offer:A supportive and collaborative work environment.Ongoing training and development opportunities.A chance to make a meaningful impact on our customers' lives.How To Succeed:Excellent communication and problem-solving skills.Ability to work in a fast-paced environment.Strong attention to detail and organizational skills.



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