Customer Support Engineer Level 1

5 hours ago

Pune, Maharashtra, India Enghouse Systems Full time

Are you a customer-oriented analytical problem solver who thrives on technical challenges If so this could be the perfect next step in your career About Us Enghouse Networks is a leading company in the telecom industry renowned for delivering innovative solutions to clients worldwide We are currently expanding our Customer Service team and are looking for a motivated Customer Support Engineer to join us Your Role As a Customer Support Engineer Level 1 you will play a pivotal role within our organization You will be the first point of contact for our clients ensuring their technical issues are resolved efficiently and effectively The work you do will directly impact our customers satisfaction and success Key Responsibilities Provide technical support to customers resolving complex problems Collaborate closely with internal and external stakeholders Offer online email telephone and on-site support for Dialogic Product Lines Coordinate regular calls with customers to address ongoing needs Participate in field activities as required Work closely with various internal teams including Project Management R D Product Support Marketing and Commercial Departments Handle challenging time schedules including standby shifts for after-hours weekends and holidays Who You Are Education A degree in Engineering or MCA A B Tech in Electronics or Computer Science is a plus Experience At least 3 years of customer support experience preferably in a global organization Technical Skills Strong knowledge of signaling protocols SS 7 PRI CAS TDM telephony IP networking and VoIP protocols H 323 SIP MGCP H 248 Experience with Unix and SQL Knowledge of PL SQL and Shell scripting is an advantage Familiarity with soft switches SBCs and or media gateways is a plus Communication Excellent communication skills with a strong customer service approach Attitude A proactive solutions-oriented mindset with the ability to work under pressure What We Offer Career Growth Opportunities for professional development and career advancement within a global organization Work Environment A dynamic and collaborative workplace where your contributions are valued Benefits Competitive salary health benefits and a supportive work-life balance If youre ready to take on a new challenge and make a meaningful impact wed love to hear from you Join us at Enghouse Networks and be part of a team that values innovation collaboration and customer success Enghouse is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law LI-EN8 LI-LS1 LI-Hybrid

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