Customer Support Engineer, Level 1

4 weeks ago

Pune, Maharashtra, India Enghouse Systems Full time

Enghouse Networks is looking for a Customer Support Engineer level 1 with significant experience in Video Conferencing and Unified Communications technologies to expand our Global Customer Care Team This position requires excellent customer management skills development and technical skills and expertise with helping customers with various Video Conferencing environments or SaaS solutions products is a plus Successful candidates will have a high energy level experience within consulting and or product development organizations and the ability to communicate clearly and effectively with both business and technical audiences B2B Responsibilities Enthusiasm for serving customers B2B and eagerness to take ownership Understanding Enghouse product Lifesize Qumu Vidyo and who to escalate to internally to get things done for your customers Open trouble tickets and document action steps and resolutions Assist in the rapid assessment of both the nature and severity of customers issues and initiate calls as needed Assist in the collection of customer data and feedback Qualifications 3 years of experience with technical expertise with Video Conferencing or Unified Communications product is a must Experience in hosted cloud-based deployments on-premise solutions preferred Ability to work in a fast-paced office environment where multi-tasking Technical education Bachelor of Science in Computer Science Computer Engineering MIS preferred Ability to build strong bonds and relationships with both customers and Enghouse Keen ability to manage customer expectations and difficult customer situations Expert follow through - If we tell a customer well do something then we must make it happen Strong communication verbal written presentation organizational and interpersonal skills Self-motivated individual with a strong desire to learn new technologies Strong customer service skills Excellent problem-solving skills Ability to properly track document and communicate problems resolutions action items Must work easily as a member of a team or independently as well as prioritize workflow based on urgency Results-focused team-oriented and a strong work ethic What We Offer Remote role Opportunity to work with a global company Opportunities for professional development training and growth A diverse and inclusive work environment where every voice is heard every idea valued and every contribution celebrated Ready to take your career to new heights with Enghouse Interactive Apply now and be part of our innovative team revolutionizing the telecommunications industry Enghouse is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law LI-EN8 LI-LS1 LI-Remote

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