Level 1

1 week ago

Pune, Maharashtra, India ProcDNA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a motivated and customer-focused
L1 Support Engineer
to join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. Strong communication skills and a service-oriented mindset are essential for this role.

Responsibilities

  • Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices.
  • Support installation, configuration, and maintenance of operating systems and standard software applications.
  • Handle user account management tasks such as password resets, access requests, and basic Active Directory support.
  • Escalate unresolved issues to L2/L3 support teams as per the defined escalation process.
  • Maintain accurate records of support requests and resolutions using the internal ticketing system.
  • Assist in deploying and setting up new hardware for users (laptops, desktops, monitors, etc.).
  • Help users access enterprise applications and troubleshoot login or connectivity issues.
  • Ensure timely follow-up and resolution of user issues to maintain a high level of customer satisfaction.

Technical Skills

  • Basic troubleshooting skills in hardware, software, and network domains.
  • Working knowledge of Windows operating systems; familiarity with macOS or Linux is a plus.
  • Experience with common IT tools including MS Office, VPNs, email clients, and antivirus software.
  • Familiarity with ticketing systems such as ServiceNow, Zendesk, or Jira.
  • Experience with remote support tools (TeamViewer, AnyDesk, RDP).
  • Basic understanding of networking concepts including IP addressing, DNS, LAN/WAN, and Wi-Fi.

Qualifications

  • 1.5 to 3 years of experience in IT Helpdesk / L1 Support / End User Support roles.
  • Solid understanding of computer hardware, basic networking, and Windows operating systems.
  • Hands-on experience with endpoint support, including laptops, desktops, printers, and mobile devices.
  • Strong communication and interpersonal skills to assist non-technical users.
  • Ability to prioritize and manage multiple support requests in a fast-paced environment.
  • Familiarity with IT ticketing systems such as ServiceNow, Jira, or Freshservice.
  • Basic knowledge of Active Directory and user account management.

Communication & Interpersonal Skills

  • Strong verbal and written communication skills.
  • Customer-centric approach with patience and empathy.
  • Ability to explain technical issues clearly to non-technical users.
  • Good problem-solving and logical thinking abilities.
  • Team player with the ability to collaborate effectively.

Skills: ticketing tools,technical support,microsoft 365,networking,hardware analysis

  • Middleware Level 1

    2 weeks ago

    Pune, Maharashtra, India Spring Hr Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are Hiring for a Leading MNC for Pune Location.Job Role:- Middleware Level 1.Job Location:- Pune-Viman NagarExperience:- 2+years.Notice Period:- Immediate Joiner/15days are only considered.Mandatory skills:-Websphere application server installation.Configuration --Data source , web server,JVM creation,Heap size allocation.JAVA installation on...

  • Level 1 IT Support

    3 days ago

    Pune, Maharashtra, India Entertainment Technologists Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionEntertainment Technologists is a boutique consulting, investment, and development company. We help businesses navigate the rapidly changing technology and business landscape. Our expertise lies in providing innovative solutions that drive growth and efficiency. Our team is dedicated to supporting our clients through every stage of their...

  • Fastener Engineer – Level 1

    6 days ago

    Pune, Maharashtra, India Remunance Systems Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings from Remunance1No of Position12Experience5+ years3DesignationFastener Engineer – Level 14Shift Timings11 – 7:30 p.m.5LocationPuneJob Description APQP responsibilities: Development of APQP (Process Flow Diagram, Process FMEA, and Control Plan) templates forpart families. Maintenance of APQP (Process Flow Diagram, Process FMEA, and Control...

  • Customer Support Engineer, Level 1

    4 weeks ago

    Pune, Maharashtra, India Enghouse Systems Full time

    Enghouse Networks is looking for a Customer Support Engineer level 1 with significant experience in Video Conferencing and Unified Communications technologies to expand our Global Customer Care Team This position requires excellent customer management skills development and technical skills and expertise with helping customers with various Video...

  • Associate Level 1

    2 weeks ago

    Pune, Maharashtra, India Apex Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    locationsPune - West time typeFull time posted onPosted 7 Days Ago time left to applyEnd DateApril 30, day left to apply) job requisition idJR DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance...

  • Security System Analyst- Level 1

    2 weeks ago

    Pune, Maharashtra, India PINKERTON | Comprehensive Risk Management Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Overview170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share...

  • Vice President Level 1

    2 weeks ago

    Pune, Maharashtra, India Apex Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Key duties and responsibilitiesIndividual/You should be able to review AML/KYC documents for all entity types. i.eCorporates, foundation/ Charities, institutional Investors, designated bodies etc.Individual/You should be well versed with any or all AML guidance for Cayman,Delaware, Australia, Ireland, Bermuda etc.Individual/You should have working knowledge...

  • Senior Associate level 1

    2 weeks ago

    Pune, Maharashtra, India Apex Group Full time US$ 9,00,000 - US$ 12,00,000 per year

    locationsPune - East time typeFull time posted onPosted 7 Days Ago time left to applyEnd DateApril 30, day left to apply) job requisition idJR DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance...

  • Senior Associate Level 1

    1 week ago

    Pune, Maharashtra, India Apex Group Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Private Equity Dealing - Profile Overview:Role Title - Senior AssociateRole will include the administration of any services pursuant to Administration Agreements in respect of portfolio of Private Equity Funds.Main Responsibilities:Should act as a Subject matter expert of the underlying PE dealing process imparting training if needed, command on key areas of...

  • Sr. US Accounting- Level 1

    2 weeks ago

    Pune, Maharashtra, India Finsmart Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job description Interested Candidates can share there CVs on Role & responsibilities Work Related :Categorization/Classification of bank transactions.Ensuring correctness of transactions booked in Uncategorized Expense and Income AccountBank Reconciliation.Ensuring that the open items on Bank Reconciliation Statement are correct in nature.Payroll Entry...