Customer Support Engineer Level 2

2 weeks ago

Pune, Maharashtra, India Enghouse Systems Full time

Are you a customer-oriented analytical problem solver who thrives on tackling technical challenges If so this role could be your next exciting opportunity About Us Enghouse Networks is a leading player in the telecom industry known for delivering cutting-edge solutions to clients worldwide We are currently strengthening our Customer Service team and are looking for a motivated and experienced Customer Support Engineer Level 2 to join us Your Role As a Customer Support Engineer Level 2 you will have a crucial role within our organization working closely with our clients to resolve complex technical issues Your work will directly impact customer satisfaction and the success of our projects Key Responsibilities Provide the highest levels of technical support to customers addressing and resolving complex problems Collaborate intensively with both internal and external stakeholders Offer online email telephone and on-site support for Dialogic Product Lines Coordinate regular calls with customers to maintain strong relationships and address ongoing needs Participate in field activities both domestically and internationally Work closely with internal teams including Project Management R D Product Support Marketing and PLM as well as with external entities like customers support offices and third-party vendors partners Handle challenging schedules and high-pressure situations including traveling as required and providing around-the-clock support standby shifts for after-hours weekends and holidays Who You Are Education A degree in Engineering or MCA A B Tech in Electronics or Computer Science is advantageous Experience 5-7 years of customer support experience preferably in a global organization Extensive knowledge of signaling protocols SS 7 PRI CAS TDM telephony IP networking and VoIP protocols H 323 SIP MGCP H 248 Strong experience with Unix and SQL Knowledge of PL SQL and Shell scripting is a plus Familiarity with soft switches SBCs and or media gateways is advantageous Communication Excellent communication skills with a strong customer service approach Mindset A proactive solutions-driven individual who can thrive under pressure and handle complex technical issues with ease What We Offer Career Advancement Opportunities for professional development and career growth within a dynamic global company Collaborative Environment A supportive workplace where teamwork and innovation are valued Comprehensive Benefits Competitive salary health benefits and a balanced work-life schedule If you re ready to take on a new challenge and make a significant impact wed love to hear from you Join Enghouse Networks and be a part of a team that values technical excellence customer satisfaction and continuous improvement Enghouse is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law LI-EN8 LI-LS1 LI-Hybrid

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