Customer Support Onboarding Associate

2 weeks ago

Chennai, India Toast Full time

Job Description

As anOnboarding Supportteam member, you ll be pivotal in supporting internal productivity goals and ensuring the success of our customers using the Toast platform.

Key Responsibilities

- Leverage product knowledge and customer service expertise to support cross-functional workflows
- Meet defined SLAs consistently for assigned tasks
- Manage multiple tasks with competing deadlines efficiently
- Drive continuous improvement within the onboarding process
- Collaborate closely with teammates across local and global teams
- Communicate openly to raise concerns and share suggestions
- Embrace change and proactively pursue learning opportunities
- Manage tools including Salesforce.com, Zendesk, JIRA, and Asana

Required Skills Experience

- 3-6 years of experience in a professional customer service environment, supporting internal teams
- Bachelor s degree is mandatory
- Strong communication skills (verbal and written)
- Experience meeting SLAs in task-driven environments
- Analytical and problem-solving mindset
- Proficiency in Google Suite
- Fast learner, self-starter, and team player

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