Cloud Customer Onboarding

5 days ago

Chennai, Tamil Nadu, India Larsen & Toubro Infotech Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description

Job Title:

Cloud Customer Onboarding & Success Manager

Location:

Chennai

Department:

Cloud Delivery

Reports To:

Head of Cloud Business

About Us:

We are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer basefrom startups to large enterprisesenabling scalable and secure digital transformation. We are looking for a Cloud Customer Onboarding & Success Manager to ensure seamless onboarding and ongoing support for our customers.

Role Overview:

As a Customer Onboarding & Success Manager, the candidate will drive Cloud Solution Delivery, Customer Onboarding and success. You will play a critical role in onboarding customers to the Cloudfiniti platform, ensuring smooth deployment, and providing day-2 operational support. You will work closely with engineering, Technical Solutions Architects, and partner teams (e.g., E2E) to deliver an exceptional customer experience.

Key Responsibilities: Customer Onboarding & Delivery
  • Coordinate and execute onboarding activities for new customers
  • Provision cloud resources and configure services based on customer requirements
  • Collaborate with internal and partner teams to ensure timely and successful deployments
  • Document onboarding processes and maintain delivery playbooks
Day-2 Support & Operations
  • Monitor customer environments for performance, availability, and security
  • Respond to support tickets and incidents, ensuring timely resolution
  • Escalate L2/L3 issues to partner teams (e.g., E2E) and follow through to closure
  • Maintain a knowledge base of common issues and solutions
Customer Engagement
  • Act as a point of contact for operational queries and support
  • Provide guidance and training to customers on platform usage
  • Collect feedback and relay insights to product and engineering teams
Required Skills & Qualifications:
  • 36 years of experience in cloud delivery, support, or operations roles
  • Hands-on experience with public cloud platforms (AWS, Azure, GCP)
  • Strong understanding of cloud provisioning, networking, and security
  • Familiarity with monitoring tools, incident management, and ticketing systems
  • Experience with CI/CD pipelines and DevOps practices
  • Excellent communication and customer-facing skills
  • Bachelors degree in Computer Science, IT, or related field
Preferred Qualifications:
  • Certifications in cloud platforms (e.g., AWS SysOps, Azure Administrator)
  • Experience working with partner ecosystems and multi-vendor environments
  • Exposure to AI/ML platforms or industry-specific cloud solutions
What We Offer:
  • Competitive compensation and performance incentives
  • Opportunity to work on cutting-edge cloud technologies
  • Collaborative and customer-focused work environment
  • Career growth and learning opportunities
Locations:

Cloud Customer Onboarding & Success Manager...LNT/CCO-SM/1499084
IU72-Data Center Business Chennai Manapakkam

Posted On:

01 Oct 2025

End Date:

30 Mar 2026

Required Experience:

3 - 6 Years

  • Cloud Customer Onboarding

    2 weeks ago

    Chennai, Tamil Nadu, India Larsen & Toubro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Cloud Customer Onboarding & Success ManagerLocation:ChennaiDepartment:Cloud DeliveryReports To:Head of Cloud BusinessAbout UsWe are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer base—from startups to large...

  • Cloud Customer Onboarding

    2 weeks ago

    Chennai, Tamil Nadu, India L&T Technology Services Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Cloud Customer Onboarding & Success Mana...LNT/CCO-SM/1499084IU72-Data Center BusinessChennai ManapakkamPosted On01 Oct 2025End Date30 Mar 2026Required Experience3 - 6 YearsSkillsKnowledge & Posting LocationCUSTOMER SUPPORTCUSTOMER ONBOARDINGDOCUMENTATIONCUSTOMER ENGAGEMENTMinimum QualificationGRADUATE PROGRAMME IN CONSTRUCTION PROJECT MANAGEMENTJob...

  • Customer Onboarding Manager

    4 days ago

    Chennai, Tamil Nadu, India Spendflo Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As a Customer Onboarding Manager, you'll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewalpipeline, you'll walk hand in hand with our customers on their journey to success. You'll alsoserve as our product champion, driving adoption and expanding features with our...

  • Customer Onboarding Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Lead - Customer Onboarding Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences....

  • Azure Cloud Security

    2 weeks ago

    Chennai, Tamil Nadu, India Customer Analytics, LLC Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Company DescriptionCustomer Analytics, LLC has been helping clients achieve success for over 20 years by developing customized software solutions tailored to solve business problems. We pride ourselves on delivering high-quality solutions on time and within budget. With a strong track record of building and operating capable technical teams, our areas of...

  • Lead - Customer Onboarding

    5 days ago

    Chennai, Tamil Nadu, India freshworks technologies ltd Full time ₹ 60,000 - ₹ 1,20,000 per year

    Job Description Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle...

  • Client Onboarding

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu InfoNix WebLab Full time

    Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato. We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality...

  • Customer Onboarding Manager II

    6 days ago

    Chennai, Tamil Nadu, India ZoomInfo Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.About the role...

  • Customer Onboarding Specialist

    15 hours ago

    Chennai, Tamil Nadu, India Zuper Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Location: ChennaiShift: 6pm-3amRoles and ResponsibilitiesPrevious experience with B2B SaaS products, APIs, or system integrations is a mustGuide customers through the onboarding process, ensuring a smooth and positive experience.Document business processes, use cases, and customer scenarios; create clear documentation of functional requirements and...

  • Onboarding Account Manager

    2 weeks ago

    Chennai, Tamil Nadu, India pando Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description Onboarding Account Manager Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pandos Fulfilment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfilment and customer order fulfilment to improve...