Cloud Customer Onboarding

2 days ago

Chennai, Tamil Nadu, India Larsen & Toubro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Cloud Customer Onboarding & Success Manager

Location:
Chennai

Department:
Cloud Delivery

Reports To:
Head of Cloud Business

About Us
We are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer base—from startups to large enterprises—enabling scalable and secure digital transformation.

We are looking for a Cloud Customer Onboarding & Success Manager to ensure seamless onboarding and ongoing support for our customers.

Role Overview
As a Customer Onboarding & Success Manager, the candidate will drive Cloud Solution Delivery, Customer Onboarding and success. You will play a critical role in onboarding customers to the Cloudfiniti platform, ensuring smooth deployment, and providing day-2 operational support. You will work closely with engineering, Technical Solutions Architects, and partner teams (e.g., E2E) to deliver an exceptional customer experience.

Key Responsibilities
Customer Onboarding & Delivery

  • Coordinate and execute onboarding activities for new customers
  • Provision cloud resources and configure services based on customer requirements
  • Collaborate with internal and partner teams to ensure timely and successful deployments
  • Document onboarding processes and maintain delivery playbooks

Day-2 Support & Operations

  • Monitor customer environments for performance, availability, and security
  • Respond to support tickets and incidents, ensuring timely resolution
  • Escalate L2/L3 issues to partner teams (e.g., E2E) and follow through to closure
  • Maintain a knowledge base of common issues and solutions

Customer Engagement

  • Act as a point of contact for operational queries and support
  • Provide guidance and training to customers on platform usage
  • Collect feedback and relay insights to product and engineering teams

Required Skills & Qualifications

  • 3–6 years of experience in cloud delivery, support, or operations roles
  • Hands-on experience with public cloud platforms (AWS, Azure, GCP)
  • Strong understanding of cloud provisioning, networking, and security
  • Familiarity with monitoring tools, incident management, and ticketing systems
  • Experience with CI/CD pipelines and DevOps practices
  • Excellent communication and customer-facing skills
  • Bachelor's degree in Computer Science, IT, or related field

Preferred Qualifications

  • Certifications in cloud platforms (e.g., AWS SysOps, Azure Administrator)
  • Experience working with partner ecosystems and multi-vendor environments
  • Exposure to AI/ML platforms or industry-specific cloud solutions

What We Offer

  • Competitive compensation and performance incentives
  • Opportunity to work on cutting-edge cloud technologies
  • Collaborative and customer-focused work environment

Career growth and learning opportunities

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