
Cloud Customer Onboarding
1 day ago
Job Title:
Cloud Customer Onboarding & Success Manager
Location:
Chennai
Department:
Cloud Delivery
Reports To:
Head of Cloud Business
About Us
We are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer base—from startups to large enterprises—enabling scalable and secure digital transformation.
We are looking for a Cloud Customer Onboarding & Success Manager to ensure seamless onboarding and ongoing support for our customers.
Role Overview
As a Customer Onboarding & Success Manager, the candidate will drive Cloud Solution Delivery, Customer Onboarding and success. You will play a critical role in onboarding customers to the Cloudfiniti platform, ensuring smooth deployment, and providing day-2 operational support. You will work closely with engineering, Technical Solutions Architects, and partner teams (e.g., E2E) to deliver an exceptional customer experience.
Key Responsibilities
Customer Onboarding & Delivery
- Coordinate and execute onboarding activities for new customers
- Provision cloud resources and configure services based on customer requirements
- Collaborate with internal and partner teams to ensure timely and successful deployments
- Document onboarding processes and maintain delivery playbooks
Day-2 Support & Operations
- Monitor customer environments for performance, availability, and security
- Respond to support tickets and incidents, ensuring timely resolution
- Escalate L2/L3 issues to partner teams (e.g., E2E) and follow through to closure
- Maintain a knowledge base of common issues and solutions
Customer Engagement
- Act as a point of contact for operational queries and support
- Provide guidance and training to customers on platform usage
- Collect feedback and relay insights to product and engineering teams
Required Skills & Qualifications
- 3–6 years of experience in cloud delivery, support, or operations roles
- Hands-on experience with public cloud platforms (AWS, Azure, GCP)
- Strong understanding of cloud provisioning, networking, and security
- Familiarity with monitoring tools, incident management, and ticketing systems
- Experience with CI/CD pipelines and DevOps practices
- Excellent communication and customer-facing skills
- Bachelor's degree in Computer Science, IT, or related field
Preferred Qualifications
- Certifications in cloud platforms (e.g., AWS SysOps, Azure Administrator)
- Experience working with partner ecosystems and multi-vendor environments
- Exposure to AI/ML platforms or industry-specific cloud solutions
What We Offer
- Competitive compensation and performance incentives
- Opportunity to work on cutting-edge cloud technologies
- Collaborative and customer-focused work environment
Career growth and learning opportunities
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