Customer Onboarding

2 days ago

Chennai, Tamil Nadu, India Netcore Cloud Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Customer Onboarding / Implementation

Chennai | IIT | Full-time

Are you a true customer advocate and their trusted advisor?

Are you obsessed about ensuring customers get the best out of the technology?

Do you enjoy helping customers to optimally use the product?

If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization

The Impact you will create in the Job:

  • Responsible to onboard the customer by understanding the requirements and providing optimum solutions.
  • Collaborate with upstream teams to understand the high-level client requirements
  • Conduct detailed discovery sessions with the clients/partners to explain the product features and map against the clients requirements
  • Document detailed requirements and gather customer signoff.
  • Share best practices with the customers covering both functional and technical areas
  • Provide product training to customers and coordinate for User Acceptance Training.
  • Take ownership of customer issues reported during the onboarding window and ensure they are resolved satisfactorily by working with internal and external stakeholders.
  • Adhere to internal and external processes/policies to ensure consistent and repeatable performance across multiple projects
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base, tech notes and articles.
  • Identify and implement process improvements.
  • Align to customer line of Business, their key business KPI's and help achieve them.

What we look for?

  • Minimum of 3-5 years' experience in the client Onboarding.
  • Willing to work in US/UK/EMEA shift
  • Understanding of SaaS products with MarTech Experience is preferred
  • Understanding of different technology stacks, programming concepts, integrations (REST APIs).
  • Fast learner and can pick up new technologies
  • Excellent written and verbal communication skills
  • Soft skills to interact with customers over the phone or video calls
  • Capable of working with cross-functional teams to solve business and tech problems
  • Project management skills
  • Committed desire to provide customer satisfaction
  • Self-starter mind-set, problem analysis and problem-solving approach

Why Netcore?

Netcore Cloud is a pioneering global MarTech company that empowers more than 6,500 brands across over 40 countries with personalized, AI-driven customer engagement and marketing automation solutions. Since 1997, we have continuously innovated to help businesses orchestrate intelligent digital experiences that drive growth and retention.

Joining Netcore Cloud means becoming part of a vibrant culture that values innovation, collaboration, and customer success. You'll have the opportunity to work with cutting-edge technology, impact global clients, and grow your career in a supportive and forward-thinking environment.

We invite you to be a key player in transforming the future of marketing technology with us. Your expertise and passion can help shape solutions that make a real difference.

Apply now and take your career to new heights with Netcore Cloud

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