Customer Support Associate

3 weeks ago

Chennai, India Prodapt Full time

Company Description

Prodapt is a leading player in the Connectedness industry, providing consulting, business reengineering, and managed services for top telecom and tech enterprises such as Google, Amazon, and Verizon. With over 6,000 experts across the globe, Prodapt connects 1.1 billion people and 5.4 billion devices worldwide. Recognized by Gartner and certified as a "Great Place To Work," Prodapt is part of the 130-year-old Jhaver Group, operating in over 80 locations globally.

Role Description

This is a full-time on-site role for a Customer Support Associate based in Chennai for a US based telecom provider. The Customer Support Associate will be responsible for handling customer inquiries, resolving issues, and providing an exceptional customer experience. Daily tasks include managing customer interactions via chat, troubleshooting technical issues, and offering support. The role also involves introducing customers on new products and services, also to identify opportunities for upsell and cross-sell. Should be able to work in rotational night shifts and split week offs.

Qualifications

  • Customer Support, Customer Experience, and Customer Service skills
  • Experience in Sales and Training
  • Strong verbal and written communication skills
  • Problem-solving skills and the ability to work in a fast-paced environment
  • Previous experience in the telecom or technology industry and sales background is an advantage
  • Bachelor's degree or equivalent work experience

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