Customer Support Associate

13 hours ago

Chennai, Tamil Nadu, India 2CQR AUTOMATION PVT LTD Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Title: Customer Support Associate

Experience Required: 2+ Years

Job Location: Valasaravakkam, Chennai

Job Type: Full-time

Responsibilities

  • Handle customer queries and complaints through calls, emails, or chat in a professional manner.
  • Troubleshoot product/service issues and provide timely solutions.
  • Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
  • Maintain accurate records of customer interactions and feedback.
  • Contribute to team coordination and support colleagues when required.
  • Identify areas for process improvement and share suggestions with the team/management.

Requirements

  • Minimum 2 years of experience in customer support or related role.
  • Strong communication and interpersonal skills.
  • Ability to troubleshoot and resolve issues effectively.
  • Good team coordination and collaboration skills.
  • Problem-solving mindset and customer-first approach.
  • Basic computer knowledge (MS Office, CRM tools preferred).

Thanks & Regards,

Archana JS

HR Specialist

| |

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Work Location: In person

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