Customer Support Associate
13 hours ago
Job Title: Customer Support Associate
Experience Required: 2+ Years
Job Location: Valasaravakkam, Chennai
Job Type: Full-time
Responsibilities
- Handle customer queries and complaints through calls, emails, or chat in a professional manner.
- Troubleshoot product/service issues and provide timely solutions.
- Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
- Maintain accurate records of customer interactions and feedback.
- Contribute to team coordination and support colleagues when required.
- Identify areas for process improvement and share suggestions with the team/management.
Requirements
- Minimum 2 years of experience in customer support or related role.
- Strong communication and interpersonal skills.
- Ability to troubleshoot and resolve issues effectively.
- Good team coordination and collaboration skills.
- Problem-solving mindset and customer-first approach.
- Basic computer knowledge (MS Office, CRM tools preferred).
Thanks & Regards,
Archana JS
HR Specialist
| |
Job Types: Full-time, Permanent
Pay: Up to ₹25,000.00 per month
Work Location: In person
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