Customer Support Specialist

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Job Description
As a Customer Success Manager with German-speaking capabilities, you will play a pivotal role in ensuring the satisfaction and success of our clients. Your primary responsibility will be to engage with our German-speaking customers, understanding their needs, and providing exceptional support and guidance. You will manage customer relationships, driving product adoption, and ensuring the successful implementation of our solutions. Additionally, you will collaborate with cross-functional teams to advocate for customer needs, contribute to product improvements, and develop strategies to enhance customer retention and satisfaction. Your ability to speak and write fluently in German, along with your customer-centric approach, will be critical in delivering a seamless and positive customer experience.

Key Responsibilities

• Checking, prioritizing, processing and solving (in teamwork if necessary) tickets.
• Support in the creation and development of individual solutions for digital process support in the housing industry
• Development of current and future topics for and with our customers
• Close cooperation with all departments of our company

Qualifications

• Fluent German skills with reading, writing, speaking (C1 minimum, C2 preferred) required as all of your customer interactions will be in German.
• Successful completion of vocational training or studies in the field of real estate management or computer science is desirable.
• Practical experience in customer service is desirable
• Enthusiasm for technical and innovative products
• Team spirit and solution orientation
• Strong communication skills

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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• Verify that all communications from our recruiting team come from an email address.
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