Customer Support Specialist

3 days ago

Chennai, Tamil Nadu, India Syncfusion Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are seeking a dedicated and empathetic Customer Support Specialist to join our growing team. The ideal candidate will be responsible for delivering top-tier support to our customers, ensuring their inquiries and issues are resolved efficiently and effectively.

Responsibilities:

  • Respond to customer queries via email, chat, and phone in a timely and professional manner.
  • Troubleshoot customer issues and provide effective solutions.
  • Guide customers on the use of our products/services, offering step-by-step assistance.
  • Document customer interactions and maintain accurate records in the company CRM system.
  • Collaborate with internal teams, including product development and sales, to ensure customer feedback is shared and improvements are made.
  • Identify common customer challenges and proactively suggest solutions.
  • Monitor and report on customer support metrics to drive continuous improvement.
  • Participate in training sessions and stay updated with product and industry knowledge.

Required Skills:

  • Proven experience in a customer support role or similar customer-facing position.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively.
  • Ability to work in shifts.

Educational qualification:

  • Any degree (Regular).
  • A bachelors degree in fields such as Business, Communications, Information Technology, or a related area is preferred.
  • Minimum of 60% in all academics (HSC mandatory).
  • 2024 and 2025 Graduates
  • No gaps of any kind.

Experience Level: 0 to 1 year.

Benefits:

  • This is a full-time position with a competitive salary and benefits package.
  • Work from home option (After the probation period)

Interested and Eligible candidates can share your resume to on or before September 30th, 2025.

Note: - Those who attended the interview already are not eligible for this interview.

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