Customer Support Onboarding Associate

Associate Onboarding Consultant - Onboarding Support Backend Non-Voice Process Location Chennai India Hybrid Work Model Shift Timings 6 00 PM - 3 00 AM Night Shift Rotational Shifts Including UK US time zones About Toast At Toast we are on a mission to help restaurants thrive Our powerful platform empowers restaurant owners and operators with the tools they need to run more efficient businesses deliver exceptional customer experiences and grow sustainably Join a team where innovation meets passion-and where your contributions directly impact real-world success stories Role Overview We are looking for a detail-oriented Associate Onboarding Consultant to join our Onboarding Support team This is a non-voice backend role focused on ensuring a smooth and seamless onboarding experience for our new customers You ll be working behind the scenes to support internal stakeholders and processes that set our clients up for success on the Toast platform Key Responsibilities Execute critical onboarding tasks and workflows in coordination with cross-functional teams Utilize tools such as Salesforce Zendesk JIRA and Asana to track progress and manage tasks Collaborate with global teams to troubleshoot onboarding issues and support new product rollouts Maintain and meet defined SLAs while managing multiple priorities efficiently Identify process improvement opportunities and contribute to ongoing optimization efforts Document onboarding updates and communicate effectively with internal teams written email-based Required Qualifications 2-4 years of experience in backend customer support onboarding or operational support roles Proficient in Microsoft Excel SAP and Google Workspace Docs Sheets Slides etc Experience using CRM or ticketing tools such as Salesforce Zendesk and JIRA Excellent written and verbal communication skills for internal collaboration Strong analytical problem-solving and multitasking abilities Willingness to work night shifts US time zones Why Join Toast At Toast we re more than a tech company-we re a people-first community We foster a culture of innovation inclusivity and authenticity You ll work in an environment where your voice is valued and your growth is supported Together let s empower restaurants to thrive Perks Benefits Hybrid work model Dynamic inclusive culture Continuous learning development opportunities Exposure to global operations Bready to Make a Change Apply now and become part of a team that s passionate about helping restaurants grow and succeed AI at Toast At Toast we re Hungry to Build and Learn We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them The people who thrive here are those who embrace changes that let us build more for our customers it s a core part of our culture Diversity Equity and Inclusion is Baked into our Recipe for Success At Toast our employees are our secret ingredient-when they thrive we thrive The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community To learn more about how we work globally and regionally check out Apply today Toast is committed to creating an accessible and inclusive hiring process As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process If you need an accommodation to access the job application or interview process please contact For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment An employer who violates this law shall be subject to criminal penalties and civil liability