Cloud Customer Onboarding

1 week ago

Chennai Manapakkam, India Larsen & Toubro Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Cloud Customer Onboarding & Success Manager

Job Title: Cloud Customer Onboarding & Success Manager

Location: Chennai

Department: Cloud Delivery

Reports To: Head of Cloud Business

About Us:

We are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer base—from startups to large enterprises—enabling scalable and secure digital transformation.

We are looking for a Cloud Customer Onboarding & Success Manager to ensure seamless onboarding and ongoing support for our customers.

Role Overview:

As a Customer Onboarding & Success Manager, the candidate will drive Cloud Solution Delivery, Customer Onboarding and success. You will play a critical role in onboarding customers to the Cloudfiniti platform, ensuring smooth deployment, and providing day-2 operational support. You will work closely with engineering, Technical Solutions Architects, and partner teams (e.g., E2E) to deliver an exceptional customer experience.

Key Responsibilities:

Customer Onboarding & Delivery


•Coordinate and execute onboarding activities for new customers


•Provision cloud resources and configure services based on customer requirements


•Collaborate with internal and partner teams to ensure timely and successful deployments


•Document onboarding processes and maintain delivery playbooks

Day-2 Support & Operations


•Monitor customer environments for performance, availability, and security


•Respond to support tickets and incidents, ensuring timely resolution


•Escalate L2/L3 issues to partner teams (e.g., E2E) and follow through to closure


•Maintain a knowledge base of common issues and solutions

Customer Engagement


•Act as a point of contact for operational queries and support


•Provide guidance and training to customers on platform usage


•Collect feedback and relay insights to product and engineering teams

Required Skills & Qualifications:


•3–6 years of experience in cloud delivery, support, or operations roles


•Hands-on experience with public cloud platforms (AWS, Azure, GCP)


•Strong understanding of cloud provisioning, networking, and security


•Familiarity with monitoring tools, incident management, and ticketing systems


•Experience with CI/CD pipelines and DevOps practices


•Excellent communication and customer-facing skills


•Bachelor's degree in Computer Science, IT, or related field

Preferred Qualifications:


•Certifications in cloud platforms (e.g., AWS SysOps, Azure Administrator)


•Experience working with partner ecosystems and multi-vendor environments


•Exposure to AI/ML platforms or industry-specific cloud solutions

What We Offer:


•Competitive compensation and performance incentives


•Opportunity to work on cutting-edge cloud technologies


•Collaborative and customer-focused work environment

Career growth and learning opportunities


  • Cloud Customer Onboarding

    7 days ago

    Chennai, Tamil Nadu, India Larsen & Toubro Infotech Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Job Title: Cloud Customer Onboarding & Success ManagerLocation: ChennaiDepartment: Cloud DeliveryReports To: Head of Cloud BusinessAbout Us: We are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer basefrom...

  • Cloud Customer Onboarding

    2 weeks ago

    Chennai, Tamil Nadu, India Larsen & Toubro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Cloud Customer Onboarding & Success ManagerLocation:ChennaiDepartment:Cloud DeliveryReports To:Head of Cloud BusinessAbout UsWe are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer base—from startups to large...

  • Cloud Customer Onboarding

    2 weeks ago

    Chennai, Tamil Nadu, India L&T Technology Services Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Cloud Customer Onboarding & Success Mana...LNT/CCO-SM/1499084IU72-Data Center BusinessChennai ManapakkamPosted On01 Oct 2025End Date30 Mar 2026Required Experience3 - 6 YearsSkillsKnowledge & Posting LocationCUSTOMER SUPPORTCUSTOMER ONBOARDINGDOCUMENTATIONCUSTOMER ENGAGEMENTMinimum QualificationGRADUATE PROGRAMME IN CONSTRUCTION PROJECT MANAGEMENTJob...

  • Customer Onboarding Manager

    5 days ago

    Chennai, Tamil Nadu, India Spendflo Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As a Customer Onboarding Manager, you'll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewalpipeline, you'll walk hand in hand with our customers on their journey to success. You'll alsoserve as our product champion, driving adoption and expanding features with our...

  • Client Onboarding

    3 weeks ago

    Chennai, India InfoNix WebLab Full time

    Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato. We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality...

  • Client Onboarding

    3 weeks ago

    Chennai, India InfoNix WebLab Full time

    Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato. We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality...

  • Client Onboarding

    3 weeks ago

    Chennai, India InfoNix WebLab Full time

    Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato. We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality...

  • Client Onboarding

    3 weeks ago

    Chennai, India InfoNix WebLab Full time

    Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato . We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality...

  • Client onboarding

    2 weeks ago

    Chennai, India InfoNix WebLab Full time

    Fast-growing B2 B Saa S company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato. We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality...

  • Client Onboarding

    2 weeks ago

    Chennai, India InfoNix WebLab Full time

    Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato . We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality...