Client Onboarding

3 weeks ago

Chennai, India InfoNix WebLab Full time

Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato. We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality infrastructure—combining distribution, contracting, and payment automation into one unified platform trusted by 5,500+ hotels and 8,000+ enterprises.Role DescriptionThis is a full-time on-site role for a Client Onboarding & Customer Success Executive located in Navalur, Chennai. The Client Onboarding & Customer Success Executive will be responsible for ensuring a smooth and successful onboarding process for new clients, as well as maintaining ongoing client satisfaction and retention. Day-to-day tasks will include managing client accounts, providing customer support, and utilizing analytical skills to resolve any issues that may arise. The role will also involve working closely with clients to understand their needs and ensuring they are met.QualificationsCustomer Satisfaction and Customer Retention skillsCustomer Support and Account Management skillsStrong Analytical SkillsExcellent written and verbal communication skillsAbility to work independently and as part of a teamExperience in a customer-facing role is a plusBachelor's degree in Business, Communications, or related field

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