Administrator- Client Service Desk

About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the world s leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the world s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFG s shares trade on the Tokyo Nagoya and New York stock exchanges For more informat About Us Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history MUFG has a global network with over 2 700 locations in more than 50 markets The Group has over 180 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Bank Ltd is Japans premier bank with a global network spanning more than 50 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide In Asia MUFG has a presence across 20 markets Australia Bangladesh Cambodia China Hong Kong Indonesia India South Korea Laos Malaysia Mongolia Myanmar New Zealand Pakistan Philippines Singapore Sri Lanka Taiwan Thailand and Vietnam It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia further augmenting its unrivalled network across the region VietinBank in Vietnam Krungsri in Thailand Security Bank in the Philippines and Bank Danamon in Indonesia For more information visit https www mufg jp english MUFG Global service Private Ltd Established in 2020 MUFG Global service Private Ltd MGS India is 100 subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally About the Role Position Title Client Service Desk Corporate Title Administrator Location Bangalore Mumbai Job Profile Purpose of Role The objective of this role is to develop and implement best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions service requirements including front office compliance and operational groups across the organization As part of the team the administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties Main Responsibilities Support of customers daily transactions and operations by investigating and resolving enquiries and complaints promptly and managing the client expectation Will be responsible for completing clients transaction service requirements in accordance with the bank s policies and procedures Ensure that all required documents and data from clients is collected and reviewed and delivered for further processing in line with regulatory and internal bank requirements Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process products policies and regulations Take ownership and facilitate client needs by liasoning suitably with all stakeholders and follow till execution Ensure high quality customer experience and reduce process documentary redundancies to maintain client satisfaction The facilitator of the client needs liasoning suitably with all stakeholders and following till execution Candidate Profile Working knowledge of Banking Products including Trade finance Remittances Bank Guarantees General Banking like RTGS NEFT etc Client Service Experience is required Excellent communication and negotiation skills Good Knowledge of MS office Good analytical and problem-solving skills Bachelors degree University degree or equivalent experience In-depth knowledge in RBI regulatory aspects around Trade Forex BG GBO will be of importance Experience of 1-3 years in Banking or Financial organisation