
Service Desk + German
3 weeks ago
This opportunity is with LTIMindtree Ltd for the position of Engineer - Service Desk Operations The role requires to provide phone call support and tickets handling for the German users of one of our prestigious client This is an L1 role where the incumbent is expected to be aware about ITIL methodologies - Incident Service Request Change and Problem The role demands excellent communication skills - oral and written good customer handling skills and excellent collaboration skills The person will contribute towards effective resolution of the issues and fulfilment of the service requests Ideal candidate must be an experienced professional from same or similar field He She must possess good knowledge of Windows Active Directory O365 Networking basics etc The person will contribute towards achieving project deliverables SLAs KPIs Improvements etc The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails Note C1 and above German Speaking proficiency L1 Technical Support Handling all the Inbound calls and tickets in service desk Handling Basic L1 level queries from end users Diagnose and quickly resolve a wide range of Windows applications issues Basic troubleshooting knowledge for internet LAN and WAN Connectivity issues When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System Remotely Install upgrade support and troubleshoot Windows OS and any other authorized desktop applications on Laptops Desktops Install upgrade support and troubleshoot for printers related computer hardware Performs general preventative maintenance tasks on computers laptops printers Customize configure desktop hardware to meet specifications and business standards Email account administration i e account creation and management and distribution lists on Office 365 User account administration i e account creation and management and password resets on Active Directory Familiarize end users on basic software hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool Configuring iPad iPhones Android for the users to enable them check emails and be connected on the go Basic knowledge of Networking Virtualization Outlook Windows Mac OS Web Based and Installable applications Customer Focus Providing timely and accurate resolution of technical issues experienced by the Users Excellent communication skills Identify and escalate severe issues which could cause production impact Technical Skillset - Need to Know Networking Experience in LAN WAN Environment Good knowledge of Active Directory Citrix O365 Microsoft Windows Mobile Operating Systems Android iOS Antivirus Technical Skillset - Good to Know Knowledge of Infrastructure Exchange Server Technologies Virtualization VMware Cloud
-
Global Mobility Expert
2 weeks ago
Bangalore, Karnataka, India Bosch Full timeCompany Description Bosch Global Software Technologies Private Limited is a 100 owned subsidiary of Robert Bosch GmbH one of the world s leading global supplier of technology and services offering end-to-end Engineering IT and Business Solutions With over 28 200 associates it s the largest software development center of Bosch outside Germany ...
-
Manager, It Service Desk
3 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift...
-
Service Desk Engineer
3 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
-
Service Desk Engineer
2 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
-
IT Servicedesk SAP
1 week ago
Bengaluru, Karnataka, India ConnectIN Jobs Global Full time**Basic requirements**: - Language: German B2, English - Working hours: German time zone - Shift work: Early shift starts at 6 am (10.30 am / 11.30 am IST) Late shift ends at 6 pm (22.30pm / 23.30 IST) - Readiness: Start Monday to Monday, (7/24) for Prio1 incidents - Independent work **Applications used**: - Office 365 - Win 11 - User administration: AD...
-
Solution Architect
2 days ago
Bangalore, Karnataka, India Unisys Full timeWhat success looks like in this role What success looks like in this role The DWS Solution Manager for Service Desk will help drive the evolution of our existing Service Desk offerings taking advantage of emerging technologies such as Generative AI machine learning automation analytics augmented reality remote sensing and resolution tools and more to produce...
-
Engineer - Customer Service - German
1 day ago
Bangalore, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
-
Field Service Coordinator
3 days ago
Bengaluru, Karnataka, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
-
Service Desk Manager
5 days ago
bangalore, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
-
Service Desk Manager
6 days ago
bangalore, India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...