Specialist Support Services Administrator

5 days ago

Bangalore, India ITC Infotech Full time

Job Title : German Technical support Job Description Service Desk Analyst, min 2 to 3 years of experience • Voice support German Language expert • Identify and diagnose issues and problems • Advise users on appropriate course of action. • Monitor issues from start to resolution. • Performing Technical Troubleshooting through ITIL process • Ticket creation, Logging, Managing S-Now Incidents and Service requests. • Ensuring user queries or issues are captured, validated, and triaged for further processing. • Ensuring that various types of information are communicated to users through the appropriate channel. • Level 1 troubleshooting with Contact Source: E-Mail, Telephone and Chat. • Escalate, if needed, unresolved problems to a higher level of support. • Perform Remote troubleshooting, escalations. • Tool's handling (User creation though Active Directory, P3 and P4 Ticket creation and perform troubleshooting). •

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