IT Servicedesk Infrastructure

6 days ago


Bengaluru Karnataka, India ConnectIN Jobs Global Full time

Experience - 4-6 years

**Basic requirements**:
Language: must have German B2, English

Working hours: German time zone

Shift work: Early shift starts at 6 am CET (10.30 am / 11.30 am IST)

Late shift ends at 6 pm (22.30pm / 23.30 IST)

Readiness: Start Monday to Monday, (7/24) for Prio1 incidents

Independent work

**Applications used**:
Office 365

Win 11

Software distribution Matrix 24

Mobile Device Management Intune and Airwatch

Print management: Printaurus

User administration: AD Manager, Tenfold

**Activities**:
1st level support for the international IT service desk
- Telephone support (recording, analyzing and solving support requests)
- Ticket processing
- Qualification of tickets and forwarding to the 2nd level
- General troubleshooting
- User administration: creation and assignment of authorizations
- Cell phone: general IOS and Android support, and setup in Mobile Device Management
- Printers: setup and support
- Initial commissioning of laptop and software installation

Pay: From ₹3,000,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Airwatch: 1 year (preferred)
- Tenfold: 1 year (preferred)
- Software distribution: 1 year (preferred)
- Matrix 24: 1 year (preferred)

Work Location: In person



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