IT Servicedesk Infrastructure
6 days ago
Experience - 4-6 years
**Basic requirements**:
Language: must have German B2, English
Working hours: German time zone
Shift work: Early shift starts at 6 am CET (10.30 am / 11.30 am IST)
Late shift ends at 6 pm (22.30pm / 23.30 IST)
Readiness: Start Monday to Monday, (7/24) for Prio1 incidents
Independent work
**Applications used**:
Office 365
Win 11
Software distribution Matrix 24
Mobile Device Management Intune and Airwatch
Print management: Printaurus
User administration: AD Manager, Tenfold
**Activities**:
1st level support for the international IT service desk
- Telephone support (recording, analyzing and solving support requests)
- Ticket processing
- Qualification of tickets and forwarding to the 2nd level
- General troubleshooting
- User administration: creation and assignment of authorizations
- Cell phone: general IOS and Android support, and setup in Mobile Device Management
- Printers: setup and support
- Initial commissioning of laptop and software installation
Pay: From ₹3,000,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Airwatch: 1 year (preferred)
- Tenfold: 1 year (preferred)
- Software distribution: 1 year (preferred)
- Matrix 24: 1 year (preferred)
Work Location: In person
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