ServiceDesk Senior

Job Description Req ID:     NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceDesk Senior - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN). • Answers the customers' contacts via agreed channels and record reported issues.• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance• Acts as coach & an escalation point for less experienced colleagues• Ideally University education, preferably technical degree or Microsoft certifications • Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus• Experience of providing Hybrid (Office and Remote) IT support• Excellent communication and customer service skills• This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.) Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote))Competitive Salary & BenefitsRole OverviewThe Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.Role ResponsibilitiesManages customer interactions & records reported issues in the ITSMIdentifies issues, apply fixes and investigate root causes using internal instructions.Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mailScreens, refers and diagnoses internal inquiries and work requests relating to PC maintenanceParticipates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely mannerKey SkillsIdeally University education, preferably technical degree, or Microsoft certificationsAwareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applicationsExperience of providing Hybrid (Office and Remote) IT support is an advantageAbility to analyze and solve problems by investigating potential solutions using troubleshooting skillsExcellent communication and customer service skillsFluency in English languageFlexibility to work shifts if requiredBenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority.You will enjoy a comprehensive, locally competitive benefits packageWorking for a top 5 company in the industry worldwideCompany culture focused on the employee wellbeingThe opportunity to grow a career in Monitoring/InfrastructureLearning & Development platforms About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Apply Listen to the story of Employee Voice Annette Barnabas Business Analysis Associate Director India Read more Vanathi Asok Director – Project and Application Services India Read more Swathi Sujir Business Operations Supervisor India Read more Apply Back to search results