Service Desk Engineer
3 weeks ago
Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery product line Zmanda Zmanda com delivers up to 80 savings in total cost of ownership TCO and best-in-class performance BETSOL Global IT Services BETSOL com builds and supports end-to-end enterprise solutions reducing time-to-market for its customers BETSOL offices are set against the vibrant backdrops of Broomfield Colorado and Bangalore India We take pride in being an employee-centric organization offering comprehensive health insurance competitive salaries 401K volunteer programs and scholarship opportunities Office amenities include a fitness center cafe and recreational facilities Learn more at betsol com Description Join our dynamic IT Service Desk team providing frontline support for end users across devices access and applications You ll resolve tickets related to hardware software onboarding offboarding and asset management ensuring a seamless IT experience for PRA Group employees Responsibilities Answers the Service Desk line in a courteous friendly and helpful manner in accordance with management standards verifies proper queue coverage before leaving their phone and answers mobile in accordance with IT standards Addresses documents and works Incidents assigned to Service Desk Team or Self in the Service Desk Management application Ensures Work Stoppage and VIP Incidents are properly submitted into the Service Desk Management application Submit a Service Desk report to Supervisors at the end of each week Escalates Incidents in a proper manner including Critical Incident Management Use any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills and serve as a Mentor to Peers in areas of expertise Subject Matter Expert Responsible for ensuring compliance with applicable laws regulations and company policies across areas of organizational responsibility Troubleshoot Microsoft Windows Office Outlook and PC hardware issues Submit weekly Service Desk reports to supervisors Qualifications Qualifications Bachelor s degree in IT or related field required Work experience with Active Directory Users and Computers in an Enterprise environment and a good understanding of Network structure Experience working with remote domain users and Virtual Private Networking is equally important The applicant must have experience working and troubleshooting Microsoft Office suites Microsoft Outlook for email and Microsoft Windows 7 to 11 You should possess effective communication time-management and interpersonal skills Experience troubleshooting and replacing PC hardware in a large office or enterprise environment
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Service Desk Engineer
2 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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Manager, It Service Desk
3 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift...
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Service Desk Manager
1 week ago
bangalore, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
1 week ago
bangalore, India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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It Service Desk Engineer 1
3 days ago
Bangalore, Karnataka, India Dotdash Meredith Full timeJob Title IT Service Desk Engineer 1 About People Inc People Inc formerly Dotdash Meredith is the largest digital and print publisher in America More than 175 million people trust us each month to help them find inspiration make decisions and take action People Inc s more than 40 iconic brands include PEOPLE Food Wine Travel Leisure Better Homes Gardens...
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It Service Desk Italian
3 days ago
Bangalore, Karnataka, India ITC Infotech Full timeKey Responsibilities 4 - 6 yrs Italian language proficiency is required Act as the first point of contact for end-users via phone email chat or ticketing system Log track and manage incidents service requests and escalations in the ITSM tool Provide remote troubleshooting for desktops laptops applications network and other IT-related issues Ensure timely...
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Service Desk Engineer
1 week ago
Bengaluru Vishwavidyalaya, Bengaluru, Karnataka, India Convivo Technologies Full time ₹ 2,80,000 - ₹ 4,20,000 per yearPosition: Service Desk Engineer (Remote Office)Location: IndiaReports: Head of Infrastructure – Abu DhabiRole Overview:Service Desk Engineer is responsible for remotely supporting to resolve level 1 technical issues. The Engineer as the point of contact for the customers to support with IT requests, will have to manage the service ticket prioritization,...
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Operations Manager – It Service Desk
2 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents and is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open source backup and...
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Service Desk Team Lead
3 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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▷ 3 Days Left! Service Desk Engineer
23 hours ago
Bangalore, Karnataka, India Eurofins Full timeCompany Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment and pharmaceutical products testing and in agroscience CRO services It is also one of the global independent market...
