▷ 3 Days Left Service Desk Engineer
4 weeks ago
Company Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment and pharmaceutical products testing and in agroscience CRO services It is also one of the global independent market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and for supporting clinical studies In addition Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA Group s key figures are approx 3 billion Euros turnover more than 650 laboratories across 45 countries and more than 45 000 staff Service Desk Leadership Lead and manage the Service Desk team to provide timely and effective support to end users Own Incident Service Request and Change Management processes ITIL aligned Monitor service desk performance metrics and ensure SLAs are consistently met Act as the primary escalation point for unresolved or high-priority tickets Drive service improvement initiatives and promote end-user satisfaction Coordinate cross-functional collaboration with infrastructure application and security teams Ensure proper documentation ticket quality and knowledge base updates by the team Provide training and mentoring to junior service desk engineers Monitoring Administration Manage and maintain Site24x7 monitoring platform and ensure complete infrastructure visibility Configure monitoring for servers applications websites APIs and network devices Set up performance thresholds custom metrics and alerting rules to ensure proactive monitoring Diagnose triage and analyze alerts taking appropriate remediation actions Create dashboards and reports availability capacity performance uptime etc Work closely with infrastructure and application teams to refine monitoring strategies Manage SNMP configurations traps logs and event correlation for timely incident detection Adapt and onboard new tools or platforms as required by the organization Technical Skills Hands-on experience with monitoring tools Site24x7 SolarWinds PRTG etc Strong knowledge of monitoring configuration threshold setup SNMP and custom dashboards Skilled in incident detection RCA and handling critical incidents and bridge calls knowledge of Windows Servers latest operating system and its operational features Experience with VMware vSphere Vcenter ESXi NetApp and Citrix Virtual Apps Desktops Proficient in Microsoft 365 Azure AD Intune and endpoint management Familiar with Azure cloud monitoring Strong in ServiceNow Remedy ITSM - Incident Problem Change and Request modules Scripting knowledge PowerShell Bash or Python for basic automation tasks Solid grasp of networking fundamentals - TCP IP DNS DHCP VPN routers switches Firewall NAS etc Exposure to security authentication protocols - SAML OAuth to enable SSO Experience driving SOC tools compliance Experience integrating monitoring tools with ticketing and alerting systems Soft Skills Strong analytical organizational and problem-solving skills Excellent communication and interpersonal skills Ability to lead and work with global and cross-cultural teams Proactive self-motivated and a quick learner
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3 Days Left! Service Desk Management
2 weeks ago
Bangalore, Karnataka, India 2COMS Full timeRoles Responsibilities - Expected to perfo Roles Responsibilities - Expected to perform independently and become an SME - Required active participation contribution in team discussions - Contribute in providing solutions to work related problems - Assist in the development and implementation of support processes to enhance service delivery - Provide training...
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▷ 3 Days Left! Managed Service Desk Engineer
4 days ago
Bangalore, Karnataka, India Lenovo Full timeManaged Service Desk Engineer General Information Req WD00089483 Career area Services Country Region India State Karnataka City BANGALORE Date Friday October 31 2025 Working time Full-time Additional Locations India - Karn taka - Bangalore India - Karn taka - BANGALORE Why Work at Lenovo We are Lenovo We do what we say We own what we do We WOW our customers...
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Service Desk Engineer
3 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery...
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French Service Desk
1 week ago
Bengaluru, Karnataka, India Cognizant Full timeFrench Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...
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▷ 15h Left! Service Desk L1/l2 Team Leader
3 weeks ago
Bangalore, Karnataka, India Version 1 Full timeCompany Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in We foster strong partnerships with leading technology giants including Microsoft AWS...
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Service Desk Lead
3 days ago
bangalore, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk Executive
6 days ago
Bengaluru, Karnataka, India FORT Technologies Full time**Job Title -Service Desk Executive** **Exp-3-8 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...
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Bangalore, Karnataka, India Eurofins Full timeCompany Description Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies in the world to...
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Bangalore, Karnataka, India Aqilea Full timeCompany Description We are a consulting company with a bunch of technology-interested and happy people We love technology we love design and we love quality Our diversity makes us unique and creates an inclusive and welcoming workplace where each individual is highly valued With us each individual is her himself and respects others for who they are and we...
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Service Desk Lead L1
1 week ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
