▷ 3 Days Left Service Desk Engineer
1 day ago
Company Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment and pharmaceutical products testing and in agroscience CRO services It is also one of the global independent market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and for supporting clinical studies In addition Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA Group s key figures are approx 3 billion Euros turnover more than 650 laboratories across 45 countries and more than 45 000 staff Service Desk Leadership Lead and manage the Service Desk team to provide timely and effective support to end users Own Incident Service Request and Change Management processes ITIL aligned Monitor service desk performance metrics and ensure SLAs are consistently met Act as the primary escalation point for unresolved or high-priority tickets Drive service improvement initiatives and promote end-user satisfaction Coordinate cross-functional collaboration with infrastructure application and security teams Ensure proper documentation ticket quality and knowledge base updates by the team Provide training and mentoring to junior service desk engineers Monitoring Administration Manage and maintain Site24x7 monitoring platform and ensure complete infrastructure visibility Configure monitoring for servers applications websites APIs and network devices Set up performance thresholds custom metrics and alerting rules to ensure proactive monitoring Diagnose triage and analyze alerts taking appropriate remediation actions Create dashboards and reports availability capacity performance uptime etc Work closely with infrastructure and application teams to refine monitoring strategies Manage SNMP configurations traps logs and event correlation for timely incident detection Adapt and onboard new tools or platforms as required by the organization Technical Skills Hands-on experience with monitoring tools Site24x7 SolarWinds PRTG etc Strong knowledge of monitoring configuration threshold setup SNMP and custom dashboards Skilled in incident detection RCA and handling critical incidents and bridge calls knowledge of Windows Servers latest operating system and its operational features Experience with VMware vSphere Vcenter ESXi NetApp and Citrix Virtual Apps Desktops Proficient in Microsoft 365 Azure AD Intune and endpoint management Familiar with Azure cloud monitoring Strong in ServiceNow Remedy ITSM - Incident Problem Change and Request modules Scripting knowledge PowerShell Bash or Python for basic automation tasks Solid grasp of networking fundamentals - TCP IP DNS DHCP VPN routers switches Firewall NAS etc Exposure to security authentication protocols - SAML OAuth to enable SSO Experience driving SOC tools compliance Experience integrating monitoring tools with ticketing and alerting systems Soft Skills Strong analytical organizational and problem-solving skills Excellent communication and interpersonal skills Ability to lead and work with global and cross-cultural teams Proactive self-motivated and a quick learner
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Service Desk Engineer
3 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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Service Desk Engineer
3 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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It Helpdesj/it Service Desk
1 week ago
Bangalore, Karnataka, India NR Consulting Full timeTitle IT HELPDESJ IT SERVICE DESK Location Bangalore Exp 2-3 Yrs Hands-on Exp in incident management tool ServiceNow Manage Engine Etc Serve as the first point of contact for customers seeking technical assistance over the phone email and Walkin Perform troubleshooting through diagnostic techniques and pertinent questions Determine the best...
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15h Left: It Service Desk Engineer 2
3 days ago
Bangalore, Karnataka, India Dotdash Meredith Full timeJob Title IT Service Desk Engineer 2 About People Inc People Inc formerly Dotdash Meredith is the largest digital and print publisher in America More than 175 million people trust us each month to help them find inspiration make decisions and take action People Inc s more than 40 iconic brands include PEOPLE Food Wine Travel Leisure Better Homes Gardens...
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▷ 3 Days Left! Software Engineer
3 days ago
Bangalore, Karnataka, India Equiniti Full timeManagement Level G Company Overview Equiniti is a leading international provider of shareholder pension remediation and credit technology With over 6000 employees it supports 37 million people in 120 countries EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti a leading fintech company specialising in shareholder management...
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[15h Left] It Service Desk Analyst I
3 days ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Analyst I IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...
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Service Desk Engineer
1 week ago
Bengaluru Vishwavidyalaya, Bengaluru, Karnataka, India Convivo Technologies Full time ₹ 2,80,000 - ₹ 4,20,000 per yearPosition: Service Desk Engineer (Remote Office)Location: IndiaReports: Head of Infrastructure – Abu DhabiRole Overview:Service Desk Engineer is responsible for remotely supporting to resolve level 1 technical issues. The Engineer as the point of contact for the customers to support with IT requests, will have to manage the service ticket prioritization,...
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Manager, It Service Desk
3 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift...
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It Service Desk Engineer 1
3 days ago
Bangalore, Karnataka, India Dotdash Meredith Full timeJob Title IT Service Desk Engineer 1 About People Inc People Inc formerly Dotdash Meredith is the largest digital and print publisher in America More than 175 million people trust us each month to help them find inspiration make decisions and take action People Inc s more than 40 iconic brands include PEOPLE Food Wine Travel Leisure Better Homes Gardens...
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▷ (15h Left) It Service Desk Analyst I
3 days ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Analyst I IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...
