▷ 3 Days Left Managed Service Desk Engineer

Managed Service Desk Engineer General Information Req WD00089483 Career area Services Country Region India State Karnataka City BANGALORE Date Friday October 31 2025 Working time Full-time Additional Locations India - Karn taka - Bangalore India - Karn taka - BANGALORE Why Work at Lenovo We are Lenovo We do what we say We own what we do We WOW our customers Lenovo is a US 69 billion revenue global technology powerhouse ranked 196 in the Fortune Global 500 and serving millions of customers every day in 180 markets Focused on a bold vision to deliver Smarter Technology for All Lenovo has built on its success as the world s largest PC company with a full-stack portfolio of AI-enabled AI-ready and AI-optimized devices PCs workstations smartphones tablets infrastructure server storage edge high performance computing and software defined infrastructure software solutions and services Lenovo s continued investment in world-changing innovation is building a more equitable trustworthy and smarter future for everyone everywhere Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited HKSE 992 ADR LNVGY This transformation together with Lenovo s world-changing innovation is building a more inclusive trustworthy and smarter future for everyone everywhere To find out more visit and read about the latest news via our Description and Requirements We are committed to providing exceptional 24x7 support to our customers and this role is crucial to maintaining our high standards The primary responsibility of the Lenovo Service Desk Engineer role is to offer technical support and assistance to customers around the clock This includes troubleshooting hardware and software issues guiding users through problem-solving processes and ensuring that all customer interactions are handled with professionalism and efficiency Key responsibilities include 1 Providing 24x7 technical support to customers via phone email and live chat 2 Diagnosing and resolving hardware and software issues in a timely manner 3 Documenting all customer interactions and technical procedures in our ticketing system 4 Collaborating with other support team members to escalate and resolve complex issues 5 Ensuring customer satisfaction by delivering high-quality service and support The ideal candidate should possess strong technical knowledge excellent communication skills and a customer-centric attitude Prior experience in a similar role is preferred but not mandatory We believe in continuous learning and development so training will be provided as needed Skill Requirement A solid understanding of both hardware and software support is crucial This includes troubleshooting and resolving issues related to different devices and software applications Additionally proficiency in application support is a must as the role frequently involves assisting users with various software applications Networking skills are also highly desirable The ability to manage and troubleshoot network issues can greatly enhance the efficiency and effectiveness of our service desk operations Furthermore familiarity with ITIL Information Technology Infrastructure Library practices is preferred ITIL knowledge helps in understanding and implementing best practices for IT service management The role also demands proficiency in service request and incident management Handling service requests efficiently and managing incidents promptly ensures that our users receive timely and effective support Access management is another key responsibility ensuring that users have appropriate access to the necessary systems and data Lastly problem management skills are essential Identifying the root cause of issues and implementing permanent solutions helps in reducing the recurrence of problems and improving overall service quality Additional Locations India - Karn taka - Bangalore India - Karn taka - BANGALORE India India - Karn taka India - Karn taka - Bangalore India - Karn taka - BANGALORE NOTICE FOR PUBLIC At Lenovo we follow strict policies and legal compliance for our recruitment process which includes role alignment employment terms discussion final selection and offer approval and recording transactions in our internal system Interviews may be conducted via audio video or in-person depending on the role and you will always meet with an official Lenovo representative Please beware of fraudulent recruiters posing as Lenovo representatives They may request cash deposits or personal information Always apply through official Lenovo channels and never share sensitive information Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment Kindly verify job offers through the official or contact IndiaTA lenovo com Stay informed and cautious to protect yourself from recruitment fraud Report any suspicious activity to local authorities