Service Desk Engineer
20 hours ago
Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery product line Zmanda Zmanda com delivers up to 80 savings in total cost of ownership TCO and best-in-class performance BETSOL Global IT Services BETSOL com builds and supports end-to-end enterprise solutions reducing time-to-market for its customers BETSOL offices are set against the vibrant backdrops of Broomfield Colorado and Bangalore India We take pride in being an employee-centric organization offering comprehensive health insurance competitive salaries 401K volunteer programs and scholarship opportunities Office amenities include a fitness center cafe and recreational facilities Learn more at betsol com Description Join our dynamic IT Service Desk team providing frontline support for end users across devices access and applications You ll resolve tickets related to hardware software onboarding offboarding and asset management ensuring a seamless IT experience Responsibilities Answers the Service Desk line in a courteous friendly and helpful manner in accordance with management standards verifies proper queue coverage before leaving their phone and answers mobile in accordance with IT standards Addresses documents and works Incidents assigned to Service Desk Team or Self in the Service Desk Management application Ensures Work Stoppage and VIP Incidents are properly submitted into the Service Desk Management application Submit a Service Desk report to Supervisors at the end of each week Escalates Incidents in a proper manner including Critical Incident Management Use any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills and serve as a Mentor to Peers in areas of expertise Subject Matter Expert Responsible for ensuring compliance with applicable laws regulations and company policies across areas of organizational responsibility Troubleshoot Microsoft Windows Office Outlook and PC hardware issues Submit weekly Service Desk reports to supervisors Qualifications Qualifications Bachelor s degree in IT or related field required Work experience with Active Directory Users and Computers in an Enterprise environment and a good understanding of Network structure Experience working with remote domain users and Virtual Private Networking is equally important The applicant must have experience working and troubleshooting Microsoft Office suites Microsoft Outlook for email and Microsoft Windows 7 to 11 You should possess effective communication time-management and interpersonal skills Experience troubleshooting and replacing PC hardware in a large office or enterprise environment Additional Information Shift timings - 7AM-6PM EST 4 30 00 PM - 3 30 AM IST
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Service Desk Engineer
4 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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Service Desk Engineer
4 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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It Service Desk Engineer 1
1 week ago
Bangalore, Karnataka, India Dotdash Meredith Full timeJob Title IT Service Desk Engineer 1 About People Inc People Inc formerly Dotdash Meredith is the largest digital and print publisher in America More than 175 million people trust us each month to help them find inspiration make decisions and take action People Inc s more than 40 iconic brands include PEOPLE Food Wine Travel Leisure Better Homes Gardens...
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It Service Desk Italian
1 week ago
Bangalore, Karnataka, India ITC Infotech Full timeKey Responsibilities 4 - 6 yrs Italian language proficiency is required Act as the first point of contact for end-users via phone email chat or ticketing system Log track and manage incidents service requests and escalations in the ITSM tool Provide remote troubleshooting for desktops laptops applications network and other IT-related issues Ensure timely...
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Operations Manager – It Service Desk
3 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents and is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open source backup and...
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Service Desk Team Lead
4 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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▷ 3 Days Left! Service Desk Engineer
1 week ago
Bangalore, Karnataka, India Eurofins Full timeCompany Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment and pharmaceutical products testing and in agroscience CRO services It is also one of the global independent market...
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Service desk analyst
4 weeks ago
Bangalore, India Capgemini Engineering Full timeService Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...
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Solution Architect
2 weeks ago
Bangalore, Karnataka, India Unisys Full timeWhat success looks like in this role What success looks like in this role The DWS Solution Manager for Service Desk will help drive the evolution of our existing Service Desk offerings taking advantage of emerging technologies such as Generative AI machine learning automation analytics augmented reality remote sensing and resolution tools and more to produce...
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Service Desk Analyst Iii
1 week ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition Service Desk Analyst III IT Service Desk Analyst III Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...
