Service Desk Team Lead
20 hours ago
Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery product line Zmanda Zmanda com delivers up to 80 savings in total cost of ownership TCO and best-in-class performance BETSOL Global IT Services BETSOL com builds and supports end-to-end enterprise solutions reducing time-to-market for its customers BETSOL offices are set against the vibrant backdrops of Broomfield Colorado and Bangalore India We take pride in being an employee-centric organization offering comprehensive health insurance competitive salaries 401K volunteer programs and scholarship opportunities Office amenities include a fitness center cafe and recreational facilities Learn more at betsol com Lead the Service Desk function manage daily operations ownership of ticket queues and SLAs mentorship of staff and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction Responsibilities Supervise and mentor Service Desk staff provide coaching training and performance feedback Own daily ticket queue management ensure SLA targets are met and apply escalations appropriately Coordinate with application and infrastructure SMEs for incident resolution and root cause analysis Prepare weekly and monthly service reports and present operational metrics to management Drive continuous improvement develop runbooks and oversee onboarding and knowledge-transfer activities Manage staffing scheduling and shift coverage to meet operational needs Participate in Critical Incident Management and ensure effective communications with stakeholders Maintain process documentation and support audits Qualifications Bachelor s Degree in IT or equivalent experience preferred 3-5 years experience in IT Service Desk operations with at least 1-2 years in a lead or supervisory role Experience with ITSM tools such as ServiceNow or Jira and ITIL processes Strong leadership mentoring and communication skills Proven experience in reporting and metrics-driven service operations Strong analytical and documentation skills
-
Manager, It Service Desk
3 days ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift...
-
Lead - linux administration & service desk
17 hours ago
Bangalore, India Mobileum Full timeWe are hiring for Lead – Linux Administration & Service Desk at Bangalore Job Summary We are looking for an experienced and self-driven India Service Lead – Linux Administration & Service Desk to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring deep...
-
Team Lead
6 days ago
Bangalore, India Computacenter Full timeLife on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the...
-
Service Desk Engineer
20 hours ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
-
Lead - Linux Administration & Service Desk
6 days ago
Bangalore, India Mobileum Full timeWe are hiring for Lead – Linux Administration & Service Desk at Bangalore Job Summary We are looking for an experienced and self-driven India Service Lead – Linux Administration & Service Desk to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring...
-
Team Lead
5 days ago
bangalore, India Computacenter Full timeLife on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development.As the company expands, new roles and responsibilities will emerge with the chance to...
-
Lead – Linux Administration
5 days ago
bangalore, India Mobileum Full timeWe are hiring for Lead – Linux Administration & Service Desk at BangaloreJob SummaryWe are looking for an experienced and self-driven India Service Lead – Linux Administration & Service Desk to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring deep...
-
Service desk analyst
17 hours ago
Bangalore, India Capgemini Engineering Full timeService Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...
-
Service Desk Analyst
4 days ago
Bangalore, India Capgemini Engineering Full timeService Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...
-
IT Support and Service Desk Operator
4 days ago
Bangalore, India Capgemini Engineering Full timeService Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...
