Service Desk Team Lead
3 weeks ago
Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery product line Zmanda Zmanda com delivers up to 80 savings in total cost of ownership TCO and best-in-class performance BETSOL Global IT Services BETSOL com builds and supports end-to-end enterprise solutions reducing time-to-market for its customers BETSOL offices are set against the vibrant backdrops of Broomfield Colorado and Bangalore India We take pride in being an employee-centric organization offering comprehensive health insurance competitive salaries 401K volunteer programs and scholarship opportunities Office amenities include a fitness center cafe and recreational facilities Learn more at betsol com Lead the Service Desk function manage daily operations ownership of ticket queues and SLAs mentorship of staff and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction Responsibilities Supervise and mentor Service Desk staff provide coaching training and performance feedback Own daily ticket queue management ensure SLA targets are met and apply escalations appropriately Coordinate with application and infrastructure SMEs for incident resolution and root cause analysis Prepare weekly and monthly service reports and present operational metrics to management Drive continuous improvement develop runbooks and oversee onboarding and knowledge-transfer activities Manage staffing scheduling and shift coverage to meet operational needs Participate in Critical Incident Management and ensure effective communications with stakeholders Maintain process documentation and support audits Qualifications Bachelor s Degree in IT or equivalent experience preferred 3-5 years experience in IT Service Desk operations with at least 1-2 years in a lead or supervisory role Experience with ITSM tools such as ServiceNow or Jira and ITIL processes Strong leadership mentoring and communication skills Proven experience in reporting and metrics-driven service operations Strong analytical and documentation skills
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Manager, It Service Desk
3 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift...
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Lead - linux administration & service desk
3 weeks ago
Bangalore, India Mobileum Full timeWe are hiring for Lead – Linux Administration & Service Desk at Bangalore Job Summary We are looking for an experienced and self-driven India Service Lead – Linux Administration & Service Desk to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring deep...
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Service Desk Transformation Team Leader
7 days ago
Bangalore, India Kantar Full timeAbout Us :- Kantar is the world’s leading marketing data and analytics business and an indispensable brand partner to the world’s top companies, including 96 of the world’s 100 biggest advertisers. As a Service Desk Product Manager, you’ll lead the transformation of our IT support model into a modern, AI-enhanced, user-first experience. Working...
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Service desk team leader, legal
13 hours ago
Bangalore, India Kantar Full timeAbout Us :- Kantar is the world’s leading marketing data and analytics business and an indispensable brand partner to the world’s top companies, including 96 of the world’s 100 biggest advertisers. As a Service Desk Product Manager, you’ll lead the transformation of our IT support model into a modern, AI-enhanced, user-first experience. Working...
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Service Desk Engineer
3 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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Service Desk Engineer
2 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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Service Desk Senior
7 days ago
Bangalore, India LogFix SCM Solutions Pvt Ltd Full timeSenior Service Desk Associate &## ; Location: Bangalore (Hybrid/Remote) &##Experience: 8+ Years &##We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...
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Bangalore, Karnataka, India Minutes to Seconds Pty Ltd Full timeRole Summary You ll lead a high-performance Service Desk L1-L3 delivering SLA-driven support to SMB Enterprise clients This is a hands-on leadership role 60 team management service delivery 40 senior technical escalation across Microsoft 365 Azure networking security fundamentals and telephony basics Teams Phone SIP Key Responsibilities ...
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Service Desk Analyst Iii
3 days ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition Service Desk Analyst III IT Service Desk Analyst III Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...
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Operations Manager – It Service Desk
2 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents and is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open source backup and...
