
▷ [Apply in 3 Minutes] Technical Team Lead - Service Desk
3 weeks ago
Role Summary You ll lead a high-performance Service Desk L1-L3 delivering SLA-driven support to SMB Enterprise clients This is a hands-on leadership role 60 team management service delivery 40 senior technical escalation across Microsoft 365 Azure networking security fundamentals and telephony basics Teams Phone SIP Key Responsibilities Team Leadership Service Delivery Lead coach and roster a 10-15-person helpdesk L1-L3 fostering a customer-first fix fast fix right culture Own incident request problem change workflows ITIL daily stand ups queue health and escalation paths Run weekly 1 1s skills matrices career plans and continuous improvement playbooks SOPs runbooks Manage vendor MSP partner escalations and after-hours on-call rotations Technical Ownership Level 3 Escalations Microsoft 365 Intune Defender Advanced troubleshooting for Exchange Online SharePoint OneDrive Teams Conditional Access MFA Autopilot device compliance data loss prevention mail flow and identity issues Azure Entra ID RBAC Azure AD Entra ID AVD WVD basics Azure networking VNets NSGs VPN GW backup recovery cost governance fundamentals Networking Firewalls Fortinet Meraki VLANs DHCP DNS site-to-site and remote VPN SD-WAN basics Wi-Fi design troubleshooting Security Basics EDR AV policy hygiene patching cadence hardening baselines privileged access hygiene incident triage and first-response playbooks Telephony Basics Microsoft Teams Phone SIP trunks number porting call queues IVR and PBX integration at a support escalation level Process Quality Stakeholders Own SLAs OLAs CSAT backlog ageing and MTTR drive RCA post-incident reviews with corrective actions Partner with Account Managers and Projects for smooth handover from build support contribute to standards and reference architectures Maintain documentation Confluence Notion CMDB asset accuracy and knowledge base articles the team can actually use Ensure compliance with client and internal policies security privacy acceptable use Requirements Required Skills Experience 6-10 years in IT support with 2-4 years leading mentoring a service desk or NOC MSP experience strongly preferred Deep practical expertise across Microsoft 365 Intune Defender Compliance Azure Entra ID fundamentals and governance Networking L2 L3 firewalls VPN Wi-Fi DNS DHCP Security basics MFA CA patching EDR incident triage Telephony basics Teams Phone SIP IVR Solid ITIL knowledge Incident Problem Change and proven SLA discipline Excellent stakeholder communication can translate technical incidents into clear business language Nice-to-Have Certifications Microsoft AZ-104 AZ-900 MS-102 SC-200 300 MD-102 Networking Fortinet NSE 4 5 Cisco CCNA Meraki CMNA ITIL v4 Foundation or higher Tools You ll Likely Use Here PSA RMM Autotask Intune Defender Azure Portal Entra ID PowerShell FortiGate Meraki Sentinel Defender XDR Datto VEAM Confluence Notion Jira ServiceNow Teams SharePoint KPIs What Success Looks Like SLA attainment 95 across priority classes CSAT 4 7 5 rolling 90 days MTTR 20-30 within first 90 days Backlog age 3 days for P3 P4 no stale P2s First Contact Resolution 60 L1 2 with strong KB usage Documentation coverage 100 for top 50 recurring issues People hiring plan executed clear growth paths and skill matrices
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Service Desk Team Lead
4 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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Bangalore, Karnataka, India Eurofins Full timeCompany Description Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies in the world to...
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Apply in 3 Minutes: Technical Lead
2 weeks ago
Bangalore, Karnataka, India HCLTech Full timeDesignation Technical Lead No of Positions 1 Skill Primary Technical Domain skills ERS -Costing Sourcing-Component Cost Estimation Job Family Development Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI ...
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▷ [Apply Now] It Service Desk Associate Manager
3 weeks ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Associate Manager IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues As Service desk analyst you would be monitoring the Infrastructure events alerts and alerting the technical teams As...
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Apply in 3 Minutes: Lead Technical Consultant
4 weeks ago
Bangalore, Karnataka, India Razorpay Full timeRazorpay was founded by and in 2014 Razorpay is building a new-age digital banking hub Neobank for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India...
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Manager, It Service Desk
4 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift...
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Bangalore, Karnataka, India Atlas Copco Full timeYour Role Ensure to provide best in class field service at the customer site and represent VTS brands This can include all service activities from planned maintenance to troubleshooting and commissioning To take care preventive maintenance is done according to provided guidelines and Standard Operationg Procedures with the proper supplied tools Proactively...
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▷ [Apply in 3 Minutes] Technical Lead - L1
1 week ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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Business Development Manager
2 days ago
bangalore, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing ServicesJob Title : Business Development Manager - Digital Marketing ServicesLocation: RemoteSalary: INR 50,000 Per MonthJob Type: Full-time Mon to FriTimings: (US Shift) 7:00pm to 3:00am ISTEnglish Proficiency: Excellent (Written + Spoken)Experience Level: 5+ Years & Proven...
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▷ 3 Days Left! Service Desk Engineer
6 days ago
Bangalore, Karnataka, India Eurofins Full timeCompany Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment and pharmaceutical products testing and in agroscience CRO services It is also one of the global independent market...