Service Desk Senior

3 days ago

Bangalore, India LogFix SCM Solutions Pvt Ltd Full time
Senior Service Desk Associate # ; Location: Bangalore (Hybrid/Remote)
#Experience: 8+ Years

#We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues, optimizing workflows, and leading initiatives that enhance both efficiency and customer satisfaction.
If you’re passionate about IT service management, enjoy working on challenging incidents, and want to contribute to next-gen AI-driven service desk transformation, we’d love to connect with you.

#Ticket Management & Escalations
Oversee and classify tickets into L1, L2, and L3 categories.
Conduct thorough Root Cause Analysis (RCA) for recurring incidents.
Develop and maintain MIS reports to track SLAs, KPIs, and trends.
Utilize AI-enabled service desk tools to optimize workflows.
#Partner with cross-functional teams to ensure smooth IT operations.
Mentor and provide guidance to junior team members .
Bachelor’s in Computer Science, IT, or equivalent experience.
~8+ years of IT Service Desk / Technical Support experience.
~ Strong knowledge of ITIL practices, incident & problem management .
~ Proficiency in ServiceNow, Jira, BMC Remedy , or similar ticketing tools.
~ Expertise in RCA, MIS reporting, and KPI tracking .
~ Hands-on exposure to AI/automation tools in service desk operations.

#ITIL Certification (Foundation / Intermediate).
Cloud support experience (Azure, AWS, GCP).
Scripting/automation expertise to enhance service desk workflows.

#Be at the forefront of IT service transformation with AI-driven tools.
Opportunity to lead escalations and critical problem-solving initiatives .
A collaborative, growth-focused work culture with global exposure.
Hybrid/remote flexibility for a better work-life balance.

#Apply now and be the driving force in redefining IT service excellence

  • Senior Service Desk

    5 days ago

    Bangalore, India LogFix SCM Solutions Pvt Ltd Full time

    ️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote) Experience: 8+ Years About the Role We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on...

  • Senior Service Desk

    5 hours ago

    bangalore district, India LogFix SCM Solutions Pvt Ltd Full time

    🖥️ Senior Service Desk Associate 📍 Location: Bangalore (Hybrid/Remote) 🕒 Experience: 8+ Years 🌟 About the Role We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on...

  • Senior Service Desk

    4 days ago

    bangalore, India LogFix SCM Solutions Pvt Ltd Full time

    🖥️ Senior Service Desk Associate📍 Location: Bangalore (Hybrid/Remote) 🕒 Experience: 8+ Years🌟 About the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on...

  • Service Desk Manager

    4 days ago

    bangalore, India Telelink Business Systems Full time

    Company DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...

  • Service Desk Manager

    4 days ago

    bangalore, India Telelink Business Systems Full time

    Company Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...

  • Service Desk Specialist

    6 days ago

    bangalore, India DigitalRemoteServices Full time

    Company Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote...

  • Service Desk Specialist

    1 week ago

    bangalore, India DigitalRemoteServices Full time

    Company Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote collaboration...

  • Lead - linux administration & service desk

    2 weeks ago

    Bangalore, India Mobileum Full time

    We are hiring for Lead – Linux Administration & Service Desk at Bangalore Job Summary We are looking for an experienced and self-driven India Service Lead – Linux Administration & Service Desk to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring deep...

  • Service desk analyst

    2 weeks ago

    Bangalore, India Capgemini Engineering Full time

    Service Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...

  • L1 Service Desk

    2 weeks ago

    bangalore, India DigitalRemoteServices Full time

    Company Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration tools,...