
Senior Service Desk
1 day ago
🖥️ Senior Service Desk Associate 📍 Location: Bangalore (Hybrid/Remote) 🕒 Experience: 8+ Years 🌟 About the Role We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues, optimizing workflows, and leading initiatives that enhance both efficiency and customer satisfaction. If you’re passionate about IT service management, enjoy working on challenging incidents, and want to contribute to next-gen AI-driven service desk transformation, we’d love to connect with you. 🔑 Key Responsibilities 🎫 Ticket Management & Escalations Oversee and classify tickets into L1, L2, and L3 categories. Conduct thorough Root Cause Analysis (RCA) for recurring incidents. Drive timely closure of critical and high-impact issues. 📊 Reporting & Process Excellence Develop and maintain MIS reports to track SLAs, KPIs, and trends. Recommend process improvements to boost efficiency and customer satisfaction. Utilize AI-enabled service desk tools to optimize workflows. 📚 Documentation & Knowledge Sharing Document procedures, workflows, and RCA findings . Maintain a comprehensive and standardized knowledge base . Ensure documentation remains updated, structured, and accessible. 🤝 Collaboration & Leadership Partner with cross-functional teams to ensure smooth IT operations. Mentor and provide guidance to junior team members . Engage with business stakeholders to proactively address pain points. 🎯 Skills & Qualifications Bachelor’s in Computer Science, IT, or equivalent experience. 8+ years of IT Service Desk / Technical Support experience. Strong knowledge of ITIL practices, incident & problem management . Proficiency in ServiceNow, Jira, BMC Remedy , or similar ticketing tools. Expertise in RCA, MIS reporting, and KPI tracking . Strong analytical, communication, and documentation skills . Preferred Certifications: MCSE, CompTIA A+, or equivalent. Hands-on exposure to AI/automation tools in service desk operations. 💡 Nice to Have ITIL Certification (Foundation / Intermediate). Cloud support experience (Azure, AWS, GCP). Scripting/automation expertise to enhance service desk workflows. 🚀 Why Join Us? Be at the forefront of IT service transformation with AI-driven tools. Opportunity to lead escalations and critical problem-solving initiatives . A collaborative, growth-focused work culture with global exposure. Hybrid/remote flexibility for a better work-life balance. 📩 Apply now and be the driving force in redefining IT service excellence
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Service Desk Senior
4 days ago
Bangalore, India LogFix SCM Solutions Pvt Ltd Full timeSenior Service Desk Associate # ; Location: Bangalore (Hybrid/Remote) #Experience: 8+ Years #We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...
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Senior Service Desk
6 days ago
Bangalore, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote) Experience: 8+ Years About the Role We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on...
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Senior Service Desk
5 days ago
bangalore, India LogFix SCM Solutions Pvt Ltd Full time🖥️ Senior Service Desk Associate📍 Location: Bangalore (Hybrid/Remote) 🕒 Experience: 8+ Years🌟 About the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on...
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Service Desk Analyst
2 weeks ago
bangalore district, India Capgemini Engineering Full timeService Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...
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Service Desk Analyst
2 weeks ago
bangalore district, India Launchio Consulting Full timeJob Title: Service Desk Analyst Location: Bangalore / Pune Salary Range: ₹5 LPA – ₹7 LPA (Based on Experience) About the Role We are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in...
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Service Desk Analyst
2 weeks ago
chennai district, India TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
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Senior Service Manager
2 weeks ago
bangalore district, India Computacenter Full timeLife on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance...
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Service Desk Manager
5 days ago
bangalore, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
5 days ago
bangalore, India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Specialist
1 week ago
bangalore, India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote collaboration...