Operations Manager – It Service Desk
3 weeks ago
Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents and is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open source backup and recovery product line Zmanda Zmanda com delivers up to 50 savings in total cost of ownership TCO and best-in-class performance BETSOL Global IT Services BETSOL com builds and supports end-to-end enterprise solutions reducing time-to-market for its customers BETSOL offices are set against the vibrant backdrops of Broomfield Colorado and Bangalore India We take pride in being an employee-centric organization offering comprehensive health insurance competitive salaries 401K volunteer programs and scholarship opportunities Office amenities include a fitness center cafe and recreational facilities Role Overview The Operations Manager will lead the Service Desk and Network Operations Center NOC teams ensuring seamless frontline support effective monitoring oversight and high service quality across a global IT environment This is a leadership role focused on driving team performance process excellence stakeholder engagement and continuous improvement in IT operations and service management Key Responsibilities Lead mentor and develop Service Desk and NOC team leads and engineers oversee staffing shift coverage and 24x7 operations Drive SLA FCR MTTD MTTR improvements own escalation workflows and root cause analysis for P1 P2 incidents Oversee NOC operations by guiding teams responsible for monitoring alert management and capacity planning Oversee Service Desk operations including ticket quality knowledge management and customer satisfaction Partner with cross-functional teams to ensure integrated service delivery and effective incident resolution Govern reporting and analytics review dashboards KPIs and performance trends present insights during regular leadership reviews Ensure compliance with ITIL governance and audit standards maintain readiness for BCP DR Drive process improvement automation and operational efficiency initiatives Lead team development programs including training certifications mentorship and recognition Qualifications Bachelor s degree in IT related field or equivalent experience Proven experience managing multi-disciplinary IT support teams Service Desk and or NOC Strong background in ITSM frameworks and ITIL best practices Experience with operational reporting dashboards and KPI reviews Excellent communication and stakeholder management skills including executive-level reporting Certifications preferred ITIL v4 Foundation or higher Microsoft Azure Fundamentals AZ-900 Service Desk NOC management certification Experience range - 6-8 years with relevant 2 to 3 years as an Ops Manager Shift timings 2am-11am EST 12 30 pm to 9 30 pm IST Additional Information All your information will be kept confidential according to EEO guidelines
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Manager, It Service Desk
4 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift cards...
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Service Desk
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Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time**Role: Associate Service Desk Analyst** **Location: Bangalore** **Schedule: Rotational** **Working Model: Hybrid** **Introduction**: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This...
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Service Desk Manager
17 hours ago
bangalore, India COZZERA INTERNATIONAL LLP Full timeRole: Service Desk Manager Experience: 2–5 Years Location: Noida – Onsite Role Overview We are seeking a Service Desk Manager to oversee and support IT service desk operations, ensuring high-quality technical support and customer satisfaction. The role involves managing incidents, service requests, and ITSM processes in a fast-paced, enterprise...
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It Service Desk Associate Manager
3 weeks ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Associate Manager IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues As Service desk analyst you would be monitoring the Infrastructure events alerts and alerting the technical teams As Service desk...
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Service Desk Team Lead
3 weeks ago
Bangalore, Karnataka, India Version 1 Full timeCompany Description Version 1 are a true global leader in business transformation For nearly three decades we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams Our deep expertise in cloud data and AI application modernisation and service delivery management has redefined...
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Service Desk Lead
7 days ago
bangalore, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Service Desk Lead
6 days ago
bangalore, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Service Desk Engineer
4 days ago
Bangalore, Karnataka, India Eurofins Full timeCompany Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment and pharmaceutical products testing and in agroscience CRO services It is also one of the global independent market...
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Service Desk Engineer
3 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery...
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Service Desk Engineer
4 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery...
