Operations Manager – It Service Desk

What success looks like in this role What success looks like in this role The DWS Solution Manager for Service Desk will help drive the evolution of our existing Service Desk offerings taking advantage of emerging technologies such as Generative AI machine learning automation analytics augmented reality remote sensing and resolution tools and more to produce...

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery...

**12 month fixed term contract working UK office hours** As Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary...

Position Service Desk Analyst III IT Service Desk Analyst III Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...

Key Responsibilities 4 - 6 yrs Italian language proficiency is required Act as the first point of contact for end-users via phone email chat or ticketing system Log track and manage incidents service requests and escalations in the ITSM tool Provide remote troubleshooting for desktops laptops applications network and other IT-related issues Ensure timely...

🖥️ Senior Service Desk Associate 📍 Location: Bangalore (Hybrid/Remote) 🕒 Experience: 8+ Years 🌟 About the Role We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on...

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk Strives to ensure guest and employee satisfaction and achieve the operating budget Assists in completing financial and administrative...

Position IT Service Desk Associate Manager IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues As Service desk analyst you would be monitoring the Infrastructure events alerts and alerting the technical teams As...

Company Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment pharmaceutical and cosmetics products testing and in agroscience CRO services It is also one of the global...