
▷ [Apply Now] It Service Desk Associate Manager
1 day ago
Position IT Service Desk Associate Manager IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues As Service desk analyst you would be monitoring the Infrastructure events alerts and alerting the technical teams As Service desk analyst you would be monitoring the Ticketing queue and alerting the technical teams Provides accurate solutions to user problems to ensure user s productivity Responds to all calls received by the Help Desk Phone Email Chat Web and ensures that each Help Desk call received is logged Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate Informs users of any global problems or system outages Maintains a professional Help Desk image at all times being courteous and helpful Enhances and develops quality support methods and communication skills through coaching and feedback Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers Assists in special product-related issues as needed First point of contact for providing support for all IT applications and systems to internal end users Applies knowledge of information systems and services to investigate and identify applications systems and network problems Uses tools techniques and knowledge bases to resolve issues What We Are Looking For Has minimum 6 years of experience in a global service delivery team Has solid knowledge of IT service norms such as customer satisfaction call closure norms such as response time resolution time etc Has excellent written and verbal communication skills Has a good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the required areas Has experience in exercising tact and diplomacy for sensitive situations Has aptitude to understand Arrow procedures evaluate appropriate alternatives and make a judgment based on the analysis of factual information Exposure to an Oracle ERP environment is a plus Voice support experience in a Global setup is a must Willingness to work in 24 environment Willing to work in night shifts About Arrow Arrow Electronics Inc NYSE ARW an award-winning Fortune 109 and one of Fortune Magazine s Most Admired Companies Arrow guides innovation forward for over 175 000 leading technology manufacturers and service providers With 2019 sales of USD 29 billion Arrow develops technology solutions that improve business and daily life Our broad portfolio that spans the entire technology landscape helps customers create make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible Learn more at Our strategic direction of guiding innovation forward is expressed as Five Years Out a way of thinking about the tangible future to bridge the gap between what s possible and the practical technologies to make it happen Learn more at For more job opportunities please visit Location IN-KA-Bangalore India SKAV Seethalakshmi GESC Time Type Full time Job Category Information Technology
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It Services Analyst
1 day ago
Bangalore, Karnataka, India Smiths Group Full timeCompany Description At Smiths we apply leading-edge technology to design manufacture and deliver smarter engineering solutions for mission-critical applications solving some of the world s toughest problems for our customers our communities and our world We are a FTSE100 global business of around 15 000 colleagues based in 50 countries Our solutions...
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Service Desk Coordinator
1 week ago
Bangalore, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...
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▷ Apply Now: Global Service Desk
2 weeks ago
Bangalore, Karnataka, India CIEL HR Full timeShould be able to work in rotational shifts Duties and Responsibilities Assist Global Service Desk GSD Engineers by providing First level support Identify and solve escalated problems related to computers hardware software and other related items via research vendor and customer interaction Provide accurate and complete descriptions of problems ...
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Manager, It Service Desk
2 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift...
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Service desk analyst
1 week ago
Bangalore, India Capgemini Engineering Full timeService Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...
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Service desk technician
1 week ago
Bangalore, India AVASO Technology Solutions Full timeJob Opportunity: Service Desk Technician Location: Bangalore, Karnataka, India Employment Type: Full-Time Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specialising in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide....
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Service Desk Executive
4 days ago
Bengaluru, Karnataka, India FORT Technologies Full time**Job Title -Service Desk Executive** **Exp-6 months-3 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...
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Apply Now: Associate
1 day ago
Bangalore, Karnataka, India HCLTech Full timeDesignation Associate No of Positions 1 Skill Primary Application Operations-Application Support-Application Operations Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology...
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Bangalore, Karnataka, India Novo Nordisk Full timeBy continuing to use and navigate this website you are agreeing to the use of cookies Accept ClosePress Tab to Move to Skip to Content LinkSearch by KeywordSearch by LocationLoading CategorySelect how often in days to receive an alert xc3x97Select how often in days to receive an alert Senior Associate Social Intelligence ManagerCategory Commercial...
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Service desk analyst
4 days ago
Bangalore, India Launchio Consulting Full timeJob Title: Service Desk Analyst Location: Bangalore / Pune Salary Range: ₹5 LPA – ₹7 LPA (Based on Experience) About the Role We are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in...