Service Desk Lead
2 days ago
About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry. Role: Service Desk Lead Key Skills : Service Desk , Workflow Managment , Service now , ITIL , ITSM Job Type : Contract Experience: 12+ Years Work Location: Kengeri, Bangalore Payroll on : People Prime World Wide Notice : Immediate and 15 days Job Description: Service Desk Lead Roles and Responsibilities 1 Leadership Team Management Supervise and mentor service desk analysts and technicians Allocate tasks and manage shift schedules to ensure adequate coverage Conduct performance reviews and provide feedback for continuous improvement Foster a collaborative and customerfocused team culture 2 Incident Request Management Oversee the logging categorization prioritization and resolution of incidents and service requests Ensure adherence to SLAs Service Level Agreements and KPIs Key Performance Indicators Escalate unresolved issues to appropriate support teams or vendors 3 Process Improvement Documentation Develop and maintain standard operating procedures SOPs and knowledge base articles Identify recurring issues and recommend process improvements or automation opportunities Ensure compliance with ITIL best practices and organizational policies 4 Communication Stakeholder Engagement Act as the primary point of contact for escalations and service deskrelated communications Provide regular updates to management on service desk performance and challenges Collaborate with other IT teams to ensure seamless service delivery 5 Reporting Analytics Generate and analyze service desk performance reports Track trends in incidents and requests to inform strategic decisions Present insights and recommendations to leadership 6 Training Development Organize training sessions for new and existing team members Stay updated with the latest tools technologies and service management practices Promote continuous learning and professional development within the team 7 Tool Technology Management Administer and optimize service desk tools and ticketing systems Coordinate with vendors for tool upgrades support and integration
-
IT Service Desk Excellence
2 weeks ago
bangalore, India Kantar Full timeAbout Us :-Kantar is the world’s leading marketing data and analytics business and an indispensable brand partner to the world’s top companies, including 96 of the world’s 100 biggest advertisers.We have a complete, unique and rounded understanding of people around the world: how they think, feel and act, globally and locally in over 90 markets.About...
-
Service Desk
4 days ago
bangalore, India Tata Consultancy Services Full timeTCS is conducting Face to Face interview for Service Desk for Bangalore Location Position Title: Service Desk Location: Bangalore Job Experience: 4 to 6 Years Interview Mode: Face to Face Interview Date: 8th November 2025 Job Type: Full-time Venue: TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore - Must...
-
IT Service Desk Excellence
1 week ago
Bangalore, India Kantar Full timeAbout Us :- Kantar is the world’s leading marketing data and analytics business and an indispensable brand partner to the world’s top companies, including 96 of the world’s 100 biggest advertisers. We have a complete, unique and rounded understanding of people around the world: how they think, feel and act, globally and locally in over 90 markets....
-
Service Desk
4 days ago
bangalore, India Tata Consultancy Services Full timeTCS is conducting Face to Face interview for Service Desk for Bangalore LocationPosition Title: Service DeskLocation: BangaloreJob Experience: 4 to 6 YearsInterview Mode: Face to FaceInterview Date: 8th November 2025Job Type: Full-timeVenue: TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore - 560066Must...
-
Service Desk Engineer
3 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery...
-
Service Desk Lead L1
1 week ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Service Desk Analyst Iii
4 weeks ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition Service Desk Analyst III IT Service Desk Analyst III Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...
-
It Service Desk Italian
4 weeks ago
Bangalore, Karnataka, India ITC Infotech Full timeKey Responsibilities 4 - 6 yrs Italian language proficiency is required Act as the first point of contact for end-users via phone email chat or ticketing system Log track and manage incidents service requests and escalations in the ITSM tool Provide remote troubleshooting for desktops laptops applications network and other IT-related issues Ensure timely...
-
Service desk team leader, legal
4 weeks ago
Bangalore, India Kantar Full timeAbout Us :- Kantar is the world’s leading marketing data and analytics business and an indispensable brand partner to the world’s top companies, including 96 of the world’s 100 biggest advertisers. As a Service Desk Product Manager, you’ll lead the transformation of our IT support model into a modern, AI-enhanced, user-first experience. Working...
-
Service Desk Agent
3 days ago
Bangalore - Manyata Tech Park Road, India Commonwealth Bank of Australia Full time ₹ 8,00,000 - ₹ 12,00,000 per yearService Desk Agent Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative,...
