15h Left: It Service Desk Engineer 2

Title IT HELPDESJ IT SERVICE DESK Location Bangalore Exp 2-3 Yrs Hands-on Exp in incident management tool ServiceNow Manage Engine Etc Serve as the first point of contact for customers seeking technical assistance over the phone email and Walkin Perform troubleshooting through diagnostic techniques and pertinent questions Determine the best...

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in We foster strong partnerships with leading technology giants including Microsoft AWS...

Position IT Service Desk Analyst I IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...

Service Desk Management Location Bangalore Exp range 6 months - 2 years NP Immediate As an Application Tech Support Practitioner you will serve as the primary point of contact between our clients and our world-class systems Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues interpret and design...

Position IT Service Desk Analyst I IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...

We are seeking a proactive and detail-oriented Service Desk Analyst to join our team. This role will be the first level of response for service-related alarms and incidents, whether they originate from client reports or internal monitoring systems. The position requires excellent communication skills, technical troubleshooting abilities, and a commitment to...

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery...

French Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...

Company Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment and pharmaceutical products testing and in agroscience CRO services It is also one of the global independent market...

Roles Responsibilities - Expected to perfo Roles Responsibilities - Expected to perform independently and become an SME - Required active participation contribution in team discussions - Contribute in providing solutions to work related problems - Assist in the development and implementation of support processes to enhance service delivery - Provide training...