It Helpdesj/it Service Desk

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery...

Key Responsibilities 4 - 6 yrs Italian language proficiency is required Act as the first point of contact for end-users via phone email chat or ticketing system Log track and manage incidents service requests and escalations in the ITSM tool Provide remote troubleshooting for desktops laptops applications network and other IT-related issues Ensure timely...

What success looks like in this role What success looks like in this role The DWS Solution Manager for Service Desk will help drive the evolution of our existing Service Desk offerings taking advantage of emerging technologies such as Generative AI machine learning automation analytics augmented reality remote sensing and resolution tools and more to produce...

Position Service Desk Analyst III IT Service Desk Analyst III Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...

Roles Responsibilities - Expected to perfo Roles Responsibilities - Expected to perform independently and become an SME - Required active participation contribution in team discussions - Contribute in providing solutions to work related problems - Assist in the development and implementation of support processes to enhance service delivery - Provide training...

Key Responsibilities 4 - 6 yrs French language proficiency is required Act as the first point of contact for end-users via phone email chat or ticketing system Log track and manage incidents service requests and escalations in the ITSM tool Provide remote troubleshooting for desktops laptops applications network and other IT-related issues Ensure timely...

Company Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment pharmaceutical and cosmetics products testing and in agroscience CRO services It is also one of the global...

Position IT Service Desk Analyst I IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...

**Role: IT Service Desk Support** **Location: Bangalore** **Experience: 6 months to 2 years** **Notice Period: Immediate Joiners** **Responsibilities**: - Provide Service Desk Voice Support to end-users for IT-related queries. - Manage IT Service Desk operations, troubleshoot issues, and escalate as required. - Maintain SLAs and deliver exceptional...

Service Desk Management Location Bangalore Exp range 6 months - 2 years NP Immediate As an Application Tech Support Practitioner you will serve as the primary point of contact between our clients and our world-class systems Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues interpret and design...