It Helpdesj/it Service Desk

2 weeks ago


Bangalore Karnataka, India NR Consulting Full time

Title IT HELPDESJ IT SERVICE DESK Location Bangalore Exp 2-3 Yrs Hands-on Exp in incident management tool ServiceNow Manage Engine Etc Serve as the first point of contact for customers seeking technical assistance over the phone email and Walkin Perform troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by users Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Customer-oriented and cool-tempered 2-to-3-year exp Good understanding of computer systems mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English is a must only good command on English language will be selected Excellent communication skills



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