It Infrastructure Service Desk Agent
22 hours ago
Company Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment pharmaceutical and cosmetics products testing and in agroscience CRO services It is also one of the global independent market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics CDMO advanced material sciences and for supporting clinical studies In addition Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing In 2018 Eurofins generated 4 2 billion Euro proforma turnover in 800 laboratories across 47 countries employing about 45 000 staff Need to work with Extended shift 1 2 3 on rotational basis This position requires a high degree of emotional intelligence empathy technical prowess and customer focus You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels The roles and the responsibilities of this position are diverse on a day-to-day basis and it s therefore important to be open-minded and able to deal with change Qualifications Hard skills You should have a good command of written and spoken English and a Strong understanding of ITIL concepts Incident Major Incident Problem Record Knowledge Article Asset Management Change Request Service Portal etc You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products including MS Office O365 Azure Exchange Server 2008-2016 Basic knowledge of Active Directory DNS DHCP VPN and remote access VMWare or equivalent will be beneficial You will be also dealing with network connectivity TCI IP firewalls Vlan Ethernet etc Experience If you have 18 months of Help Desk Service Desk support or one year of call center experience we want to hear from you Soft skills We are looking for someone who works well with other members of the global team can represent our team when working remotely and collaborate with labs around the world Forward-thinking mindset looking for ways to increase productivity efficiency and identify process improvements will make you a good candidate This role will require time management prioritization and organization skills If you can handle multiple projects clients and tasks at the same time and enjoy working in a dynamic environment Qualifications If you have 18 months of Help Desk Service Desk support or one year of call center experience we want to hear from you Additional Information What we offer A launch pad into various senior management opportunities - within the many business lines of Eurofins globally - or into the management hierarchy in our different corporate functions The opportunity to grow your project management skills in a demanding fast growing organization A chance to become part of a highly motivated international team of professionals In a fast growing group successful leaders are frequently being offered increased areas of responsibility subject to geographic mobility
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