It Infrastructure Service Desk Agent
1 week ago
Company Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries The Group believes it is the world leader in food environment pharmaceutical and cosmetics products testing and in agroscience CRO services It is also one of the global independent market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics CDMO advanced material sciences and for supporting clinical studies In addition Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing In 2018 Eurofins generated 4 2 billion Euro proforma turnover in 800 laboratories across 47 countries employing about 45 000 staff Need to work with Extended shift 1 2 3 on rotational basis This position requires a high degree of emotional intelligence empathy technical prowess and customer focus You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels The roles and the responsibilities of this position are diverse on a day-to-day basis and it s therefore important to be open-minded and able to deal with change Qualifications Hard skills You should have a good command of written and spoken English and a Strong understanding of ITIL concepts Incident Major Incident Problem Record Knowledge Article Asset Management Change Request Service Portal etc You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products including MS Office O365 Azure Exchange Server 2008-2016 Basic knowledge of Active Directory DNS DHCP VPN and remote access VMWare or equivalent will be beneficial You will be also dealing with network connectivity TCI IP firewalls Vlan Ethernet etc Experience If you have 18 months of Help Desk Service Desk support or one year of call center experience we want to hear from you Soft skills We are looking for someone who works well with other members of the global team can represent our team when working remotely and collaborate with labs around the world Forward-thinking mindset looking for ways to increase productivity efficiency and identify process improvements will make you a good candidate This role will require time management prioritization and organization skills If you can handle multiple projects clients and tasks at the same time and enjoy working in a dynamic environment Qualifications If you have 18 months of Help Desk Service Desk support or one year of call center experience we want to hear from you Additional Information What we offer A launch pad into various senior management opportunities - within the many business lines of Eurofins globally - or into the management hierarchy in our different corporate functions The opportunity to grow your project management skills in a demanding fast growing organization A chance to become part of a highly motivated international team of professionals In a fast growing group successful leaders are frequently being offered increased areas of responsibility subject to geographic mobility
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Service Desk Agent
2 weeks ago
Bengaluru, Karnataka, India A&O IT Group Full time**12 month fixed term contract working UK office hours** As Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary...
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Service Desk Agent
6 days ago
Bengaluru, Karnataka, India bangalore strategic solutions Full time**Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...
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Bangalore, Karnataka, India Eurofins Full timeCompany Description Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies in the world to...
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It Service Desk Italian
1 week ago
Bangalore, Karnataka, India ITC Infotech Full timeKey Responsibilities 4 - 6 yrs Italian language proficiency is required Act as the first point of contact for end-users via phone email chat or ticketing system Log track and manage incidents service requests and escalations in the ITSM tool Provide remote troubleshooting for desktops laptops applications network and other IT-related issues Ensure timely...
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Knowledge Management Analyst
2 weeks ago
Bangalore, Karnataka, India NTT DATA Full timeReq ID 341592 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Knowledge Management Analyst - Service Desk to join our team in Bangalore Karn taka IN-KA India IN Key...
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Manager, It Service Desk
4 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift...
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Service Desk Quality Auditor
2 weeks ago
Bengaluru, Karnataka, India Unisys Full time**What success looks like in this role**: **What success looks like in this role**: - Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively. - Coaching abilities to drive agent performances - Provide input for Knowledge...
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▷ [High Salary] French It Service Desk
1 week ago
Bangalore, Karnataka, India ITC Infotech Full timeKey Responsibilities 4 - 6 yrs French language proficiency is required Act as the first point of contact for end-users via phone email chat or ticketing system Log track and manage incidents service requests and escalations in the ITSM tool Provide remote troubleshooting for desktops laptops applications network and other IT-related issues Ensure timely...
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Solution Architect
1 week ago
Bangalore, Karnataka, India Unisys Full timeWhat success looks like in this role What success looks like in this role The DWS Solution Manager for Service Desk will help drive the evolution of our existing Service Desk offerings taking advantage of emerging technologies such as Generative AI machine learning automation analytics augmented reality remote sensing and resolution tools and more to produce...
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Service Desk Team Lead
4 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
