Knowledge Management Analyst

Req ID 341592 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Knowledge Management Analyst - Service Desk to join our team in Bangalore Karn taka IN-KA India IN Key responsibilities Working with the client and or dedicated project team to identify needs relating to Knowledge Content Working with the client to obtain information and to review and approve the content Creating Writing accurate and effective Knowledge Articles to enable support for the account and loading them to the defined Knowledge Base KB Working with corporate KB team to create establish dedicated client site and ensure agent access is established granted Reporting on progress issues and risks to project leader during planning implementation stabilization and or steady state phases Providing consistent and timely reporting and information to customer operations training quality and SIM teams Driving Knowledge Base utilization and closing identified knowledge gaps Ensuring agent understanding of the Knowledge Base roles structure and navigation Working with the training team to optimize training contents related to KB content Providing ongoing administrative support and maintenance for the Knowledge Base Skills 3- 5 years of experience in a related field with prior working experience in Service Desk training KM functions Excellent verbal and written communication skills Ability to design and document work processes Good Knowledge Management skills Strong interpersonal skills including listening skills and ability to consult with work with operations managers client employees IT support teams and other stakeholders Presentation skills Knowledge of Technical Service Desk function Knowledge and working experience of common ITSM Tools like ServiceNow Knowledge of KCS methodology Desired skills Certifications Certifications - ITIL Knowledge Management Ability to analyze knowledge gaps About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click