Service Desk Agent

16 hours ago

Bengaluru Karnataka, India bangalore strategic solutions Full time

**Job Title**: Service Desk Agent - L1

**Location**: Bangalore and Pune

**Role**: Service Desk Agent - L1

**Band**: B1

**Designation**: Servicedesk Associate

**Language**: English (Read + Write + Speak)

**Type Of Support**: Voice process

**Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7)

**Week Off Pattern**: 2 week off not necessarily to be Sat & Sun, can be any 2 days in a week

**Workplace**: Office location

**Responsibilities**:

- Act as the primary contact for all IT-related issues.
- Provide status and updates on tickets to authorized users.
- Adhere to policies and procedures, ensuring closure of open calls after resolution.
- Attempt to resolve defined inquiries while on the telephone to meet the agreed-upon Service Level for First Call Resolution.
- Identify issues and categorize/prioritize incidents.

**Requirements**:

- Fluent in English (Read + Write + Speak).
- Previous experience in a voice process and technical support/service desk role.
- Ability to work in rotational shifts, including night shifts.
- Strong problem-solving and communication skills.

**Job Types**: Full-time, Permanent

**Salary**: ₹172,831.88 - ₹740,303.61 per year

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to Relocate:

- Bengaluru Urban, Karnataka: Relocate before starting work (required)

Work Location: In person

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