Service Desk Agent

9 hours ago

Bengaluru Karnataka, India bangalore strategic solutions Full time

**Job Title**: Service Desk Agent - L1

**Location**: Bangalore and Pune

**Role**: Service Desk Agent - L1

**Band**: B1

**Designation**: Servicedesk Associate

**Language**: English (Read + Write + Speak)

**Type Of Support**: Voice process

**Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7)

**Week Off Pattern**: 2 week off not necessarily to be Sat & Sun, can be any 2 days in a week

**Workplace**: Office location

**Responsibilities**:

- Act as the primary contact for all IT-related issues.
- Provide status and updates on tickets to authorized users.
- Adhere to policies and procedures, ensuring closure of open calls after resolution.
- Attempt to resolve defined inquiries while on the telephone to meet the agreed-upon Service Level for First Call Resolution.
- Identify issues and categorize/prioritize incidents.

**Requirements**:

- Fluent in English (Read + Write + Speak).
- Previous experience in a voice process and technical support/service desk role.
- Ability to work in rotational shifts, including night shifts.
- Strong problem-solving and communication skills.

**Job Types**: Full-time, Permanent

**Salary**: ₹172,831.88 - ₹740,303.61 per year

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to Relocate:

- Bengaluru Urban, Karnataka: Relocate before starting work (required)

Work Location: In person

  • Service Desk Agent

    2 days ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job Opening: Service Desk Agent Location: Bangalore | Experience: 0–2 Years Company: Mphasis

  • Ms Service Desk Agent

    4 days ago

    Bengaluru, Karnataka, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Desk Agent

    10 hours ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job Opening: Service Desk Agent Location: Bangalore | Experience: 0–2 Years Company: Mphasis "We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline." Kindly share your resumes via email only.

  • Service Desk Agent

    3 days ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job Opening: Service Desk Agent Location: Pune | Experience: 0–2 Years Company: Mphasis "We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline."

  • Service Desk Agent

    2 days ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job Opening: Service Desk Agent Location: Bangalore | Experience: 0–2 Years Company: Mphasis "We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline."

  • Service Desk Agent

    2 weeks ago

    Bengaluru, Karnataka, India A&O IT Group Full time

    **6 month fixed term contract working UK office hours** As Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary...

  • Service Desk Agent

    5 days ago

    Bengaluru, Karnataka, India A&O IT Group Full time

    **12 month fixed term contract working UK office hours** As Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary...

  • Service Desk Agent

    7 days ago

    Bengaluru, Karnataka, India Adecco Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Role:- Service Desk AgentExperience : 6 months to 1 years (relevant service desk only)Job Overview:-Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work...

  • Service Desk Agent

    2 days ago

    Bengaluru, Karnataka, India Mphasis Full time

    Job Opening: Service Desk Agent Location: Bangalore | Experience: 0–2 Years Company: Mphasis "We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline." Kindly share your resumes via email only.

  • Global Service Desk Agent

    2 weeks ago

    Bengaluru, Karnataka, India LRI Invest Full time

    Description - Job Specification - ROL01IT Service Desk Agent(24*7 Support) Key duties and responsibilities - Serve as the single point of contact for end User ICT requests and support issues. - Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. - Perform troubleshooting and initial diagnostics of assigned IT...