Service Desk Agent

2 days ago

Bengaluru, Karnataka, India Adecco Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role:- Service Desk Agent

Experience : 6 months to 1 years (relevant service desk only)

Job Overview:-

Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.

Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift

Process Calls & Chats / Email / Requests

5 days work from Office Mandatory

Experience & Education:

  • Bachelor's degree in a relevant field or equivalent work experience Graduation mandatory)
  • 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests)

Skills:

  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Problem-solving and critical thinking abilities.
  • Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
  • Ability to work collaboratively in a team with 24/7 work environment.

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