Service Desk Agent

1 day ago

Bengaluru, Karnataka, India Mphasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year


Job Opening: Service Desk Agent


Location:
Bangalore |
Experience:
0–2 Years


Company:
Mphasis

"We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline."

Kindly share your resumes via email only.

Job Summary

Are you a strong communicator with a knack for IT support? Mphasis is hiring a
Service Desk Agent
to be the first point of contact for technical assistance. This role is ideal for individuals who combine
excellent communication skills
with a passion for solving IT issues and delivering top-notch user support.

Key Highlights

  • Excellent Communication Skills
    – Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience
    – Exposure to troubleshooting, ticketing systems, and resolving technical issues.

Key Responsibilities

  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills

  • Excellent communication skills
    – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Our
Front2Back Transformation
approach leverages cloud and cognitive technologies to deliver hyper-personalized digital experiences. We help clients "shrink the core" through digital transformation, enabling agility and innovation.

Meenakshi Verma

Human Resource Specialist

Email:

Contact


Work location:
3rd Floor Bangalore - Gtvp Tower E and Tower F, Global Village SEZ Mylasandra - Patanegere Villages, Kengeri Hob, Bengaluru, Karnataka 560059

  • Service Desk Agent

    2 weeks ago

    Bengaluru, Karnataka, India A&O IT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    6 month fixed term contract working UK office hoursAs Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary levels of...

  • Service Desk Agent

    2 weeks ago

    Bengaluru, Karnataka, India Diversified Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About DiversifiedDiversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and...

  • IT Infrastructure Service Desk Agent

    5 days ago

    Bengaluru, Karnataka, India Eurofins Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Need to work with Extended shift 1, 2, 3 on rotational basis.This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focusYou must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levelsThe roles and the responsibilities of this position are...

  • IT Service Desk Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Innovatia Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...

  • Service Desk

    3 days ago

    Bengaluru, Karnataka, India Anya Consultancy Services Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Position: L1 Service Desk / Technical Support (Freshers)Location: Bangalore / Coimbatore (Work-from-Home option available)About the Role:We are looking for enthusiastic fresh graduates to join our L1 Service Desk / Technical Support team. This role offers exposure to technical support operations with opportunities to grow into L2/L3 roles and eventually...

  • Lead, Service Desk

    2 weeks ago

    Bengaluru, Karnataka, India Zones Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionRole: Service Desk Team LeadPosition OverviewThe Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is...

  • It Service Desk Analyst

    1 week ago

    Bengaluru, Karnataka, India Frontier Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: IT Service Desk AnalystDepartment: Service DeskLocation: Bangalore Reports to: RSDMJob Type: Full-timeJob Summary:We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure...

  • Service Desk Coordinator

    2 weeks ago

    Bengaluru, Karnataka, India Power Bridge Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About UsPower Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.Our Passionate teams...

  • Service Desk Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Betsol Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Service Desk Engineer Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...

  • Service Desk Engineer

    1 day ago

    Bengaluru, Karnataka, India Betsol Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...