IT Infrastructure Service Desk Agent

2 weeks ago

Bengaluru, Karnataka, India Eurofins Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Need to work with Extended shift 1, 2, 3 on rotational basis.
  • This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus
  • You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels
  • The roles and the responsibilities of this position are diverse on a day-to-day basis and it's therefore important to be open-minded and able to deal with change
  • QualificationsHard skills:You should have a good command of written and spoken English and a Strong understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc
  • You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS OfficeO365, , Azure, Exchange, Server
  • Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, VMWare or equivalent will be beneficial
  • You will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etc
  • Experience:If you have 18+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you
  • Soft skills:We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world
  • Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate
  • This role will require time management, prioritization and organization skills
  • If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.

Qualifications

If you have 18+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you.

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