Rb - Cards:customer Service And Experience - Manager

RB - Cards Customer Service and Experience - Manager INTERNAL USAGE No of Vacancies NA Reports to RB - Cards Credit Cards Product Manager Is a Team leader IC Team Leader Team Size 2 to 5 Grade SM AVP VP Business Retail Banking Department Acquiring Cards Sub-Department Cards Sales Location Corporate Office About Merchant acquisition business MAB is one of the most competitive and evolving businesses in the financial services space Achievement of leadership on MAB is key to gain strategic advantage as a bank as it serves as a hook to on-board merchants while taking the entire bank to them with products such as CA loans loans insurance etc Axis is the 4th largest in the cards industry and is one of the fastest growing cards business in the industry Cards product works closely with other critical functions like sales risk alliances operations marketing IT to ensure seamless delivery of services to our customers About the Role We are looking for a product manager for an affluent credit card who will be responsible for product management P L of the portfolio and creation of customer value by developing value proposition and driving acquisition and usage campaigns on the portfolio The role will also entail new product development and launch which will require building product proposition from ground up developing the go to market and marketing strategy product setup and finally the product launch into the market This is a Junior management level position responsible for development of product plans strategies and portfolio strategies for affluent customers The role will require liaising with multiple stakeholders both internal and external for building and managing partnerships and support vendors providing feature solutions to the affluent cards business Key Responsibilities Understanding customer needs in the affluent space and identifying opportunities to drive growth and enhance customer experience Product portfolio management activities including portfolio review driving activation activity spends on the portfolio along with risk management New product development which would mean end to end management of the launch starting from product creation to finally launching it in the market Competitive benchmarking of the best in-class products programs globally Advise and provide insights and recommendations on innovative and strategic product development product targeting and lifecycle management Partner Management by driving engagement with feature partners to create value for customer generate new opportunities for acquisition and manage relationship with the feature partners Conceptualizing executing tactical promotions and offers to build engagement and drive acquisition and usage on the portfolio Working closely with operations technology and support channels to design processes that enhance customer experience and deliver the product promise to the customer Support RMs and branch staff to address immediate customer queries and complaints Qualifications Optimal qualification for success on the job is Graduation Post - Graduation Role Proficiencies For successful execution of the job a candidate should possess the following Knowledge Knowledge of relevant IT systems including NDS Finacle etc Knowledge of pricing financial products Skills e g Good communication both verbal written and inter-personal skills Strong Excel and database manipulation skills financial and statistical analysis skills Abilities e g Ability to work effectively across functions and demonstrated ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to prioritize and make decisions in a fast-paced environment Ability to work as a part of team and contribute towards team goals Ability to manage multiple tasks projects and deadlines simultaneously Ability to conceptualize and implement competent marketing strategies with a view to penetrate new accounts Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses