Urgent Search RB

23 hours ago


Mumbai India Axis Bank Full time

Job Description Job Title RB - Affluent Business:NRI Customer Experience Lead Grade Department RB-Affluent Business - NRI No. of Positions 1 Location CO - Mumbai Reporting Authority Job Name Vice President Job Description This role is responsible for developing onboarding & servicing process journey by defining the process on various systems used for NRI customer along with managing term deposit product along with the journey. Compliance adherence through effective management of data quality, process health assessment & audit 1. Managing term deposit product with developing unique term deposit journey to increase TD uptake 2. Development of on-boarding journey in core system which caters to all key parameters & regulations 3. Development of digital on-boarding which is error free thus increasing the NPS score & reduce TAT & NFTR 4. Digitisation of current physical on-boarding journey to make NRI on-boarding 100% digital 5. Development of servicing process & digitisation 6. Reduction in onboarding & servicing NFTR 7. Monitoring data quality & process enhancements impacting it 8. Monitoring Process Health Assessment 9. Ensuring no compliance & audit observations Key Relationships (Internal or External Stakeholders) Internal Stakeholders: Operation, IT, OH&C, Various Product Teams, Marketing, Compliance, Risk, Branch, RM,Process Quality, Phone Banking Unit, BSG External Stakeholders : Vendors, Partners Major Competencies Required NRI regulations, NRI process, Project Management, Analytical skills, Inter personal skills, Logical reasoning skills, stakeholder management, risk assessment Academic Qualifications / Nature of Relevant Work Experience Required Graduate/Post Graduate with atleast 10 years of work experience in Banking Industry. Experience in NRI Product will be preferred. Application and process testing experience will be preferred



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